ALETHA STEWART
United Parcel Service
Arlington,TX
20
years of professional experience
Summary
Customer service professional with a strong background in problem-solving and conflict resolution. Skilled in managing inquiries and delivering effective solutions in high-pressure environments. Detail-oriented approach enhances service quality through accurate documentation of customer interactions. Ready to contribute communication and teamwork skills to a collaborative customer service team.
Work History
RESOLUTION SPECIALIST
11 Months- Successfully managed customer complaints and inquiries, providing timely resolutions to ensure customer satisfaction.
- Built strong customer relationships through active listening and prompt responses to needs.
- Developed strong relationships with customers by actively listening to their needs and responding promptly.
- Monitored compliance with policies, procedures, standards, laws, and regulations governing resolution services.
- Partnered with internal departments to implement customer-focused solutions aligned with company objectives.
- Assisted other team members with escalated cases when required.
- Applied relevant laws, regulations, policies, or precedents to reach conclusions.
CDL DRIVER
20 Years 4 Months- Organized daily work plans based on oral instructions and written directions to achieve challenging objectives.
- Delivered courteous customer service to clients onsite and over the phone, enhancing client satisfaction.
- Adhered to all federal, state, and local regulations regarding vehicle operation while on the job.
- Provided courteous customer service when dealing with clients onsite or over the phone.
- Established strong relationships with vendors and customers through consistent and reliable communication.
- Performed emergency repairs to change tires and install light bulbs, fuses, tire chains, and spark plugs.
ENROLLMENT SPECIALIST
2 Years 6 Months- Delivered prompt responses to inquiries and quickly resolved issues, enhancing customer satisfaction.
- Greeted customers, verified their identity, and assisted them with enrolling in the program.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Assisted customers with inquiries regarding products and services through phone, email, and in person.
- Built and nurtured positive relationships with customers through timely, accurate information and effective solutions.
- Ensured exceptional customer service in a fast-paced call center, contributing to overall client satisfaction.
WORK FROM HOME CUSTOMER SERVICE AGENT
2 Years- Answering incoming calls and responding to customer's emails and online chat queries.
- Providing product and service information to customers.
- Managed and resolved customer issues to enhance satisfaction and loyalty.
- Engaged in up-selling and add-on sales to maximize revenue opportunities during customer interactions.
- Providing product knowledge to customers while answering questions and addressing concerns.
- Processing payments efficiently while providing detailed receipts to customers.
Education
HIGH SCHOOL DIPLOMA
Skills
Problem resolution
Customer relations
Analytical thinking
Issue resolution
Conflict resolution
Customer service training
Active listening
Information collection
Situational awareness
Personal Information
- Title: CUSTOMER SERVICE PROFESSIONAL
- Date of Birth: 06/1984
Timeline
RESOLUTION SPECIALIST
Carnival Cruises
11.2025 - Current
ENROLLMENT SPECIALIST
Idemia Identity & Security
07.2022 - 01.2025
WORK FROM HOME CUSTOMER SERVICE AGENT
QVC Call Center
06.2020 - 06.2022
CDL DRIVER
United Parcel Service
06.2006 - Current
Lockport Central High School
HIGH SCHOOL DIPLOMA