Brian Konopka
Naperville,IL
Summary
Professional Resoluton Specialist with 9 years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Resolution Specialist
Dyson Inc.
10.2013 - Current
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
Education
High School Diploma -
East Aurora High School
Aurora, IL05.2001
Skills
- HCPCS Coding
- Customer Complaint Resolution
- Ethical Standards
- Information Updates
- Customer Feedback
- Problem Resolution
- Product Knowledge
- Customer Accounts Management
- Office Meetings
- Call Control
- Emergency Calls
- Customer Order Fulfillment
- Communications Strategies
- Customer Queries
- Effective Problem-Solving
- New Product Information
- Creative Solutions
- Efficient Service
- Ability to Be Flexible
- Customer Care
- Client Rapport-Building
- Client Satisfaction
- Guest Services
- Customer Loyalty
- Microsoft Excel
- Clerical Support
- Information Services
- Business Correspondence
- Performance Goals
- Performance Strategies
- Issue Clarification
- Mediate Disputes
Accomplishments
- Achieved training by introducing CRM/OneView upon launch,
- Collaborated with team 10 in the development CRM/OneView
- Resolved product issue through consumer testing.
- Achieved multiple transactions by completing multiple tasks with other departments with accuracy and efficiency.
Timeline
Resolution Specialist
Dyson Inc.
10.2013 - Current
High School Diploma -
East Aurora High School
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