Aletha Taylor Perry
Management, Healthcare, Cust. Service, Case Manager
Denham Springs,LA
Summary
Experienced, hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Meets needs with attention to detail and hardworking approach. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Highly analytical and organized in addressing routine needs and managing unique circumstances. Hardworking and reliable and offering top-notch skills. Motivated to continue to learn and grow as a professional. Skilled in teaching new concepts and best practice strategies. Provide leadership and vision which drives teams to meet goals.
Overview
21
21
years of professional experience
Work History
Maintenance Supervisor/Bookkeeping
Rob's Cleaning & Power Wash
04.2004 - 03.2024
- Emergency response, staff scheduling, team supervision, inspect completed work, assessed and prioritized work requests and organized required materials.
- Filling/submitting monthly invoices.
- Prepared bi-weekly timesheets for payroll and oversaw schedule rotation for maintenance teams.
- Followed up on work orders to check conformance with quality and quantity job specifications.
- Estimated materials and labor costs for routine work and special projects assigned to team.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Improve employee performance, coordinate work, resolve grievances.
Community Service Professional
Capital Area Human Services
05.2019 - 04.2020
- Planning, verbal communication, analytical thinking, problem-solving, multitasking, research, implemented procedures and policies to help support organizational goals by enabling families to keep their children who have severe developmental disabilities and/or emotional disturbances at home.
- Responsible for determining eligibility, writing and processing contracts for contractors or responsible party that provides care to children with these severe and profound disabilities.
- Provides and receives Quarterly Monitoring Reports on each responsible party with individual agreement.
- Prepares and submits monthly and quarterly tracking reports, as requested, to supervisor.
- Provides Voter Registration Application and Declaration to all children aging out of Flexible Family Fund program with documentation to data base.
Private Sitting
Self-Employed
03.2010 - 05.2019
- Caring for needs of elderly adults by helping clients or residents with activities of daily living.
- Assisted clients with mobility issues, promoting safety and independence in their homes. Provided transfer assistance: in/out of bed, baths, wheelchair, cars, etc.
- Prepared nutritious meals tailored to individual dietary needs, contributing to overall client wellness.
- Performed general tasks such as shopping, errands, and transportation services for appointments, etc., enabling autonomy outside home.
- Maintained clean and organized living environment, fostering comfortable and hygienic atmosphere for clients.
- Administered daily medications as prescribed, ensuring proper dosage and timely intake for optimal health outcomes.
- Taught other teammates rules and strategies to improve their job performance.
- Monitored vital signs and reported any changes in health status to healthcare providers promptly for effective intervention.
- Promoted positive and professional atmosphere to help others grow and gain confidence.
Certified Medicaid Specialist
HCR – Healthcare Resources
02.2012 - 03.2014
- Enhanced Medicaid application processing efficiency by streamlining workflows and implementing best practices.
- Reduced errors in Medicaid eligibility determinations through thorough case analysis and accurate data entry.
- Collaborated with healthcare providers to ensure timely submission of required documentation for patient claims.
- Interpreted complex regulations and guidelines, ensuring accurate application of Medicaid policies for each case.
Customer Service Representative, Data Entry
ACS Inc.
03.2011 - 02.2012
- Taking numerous customer service calls for DCFS (Department of Children and Family Services), for Child Support Enforcement Services, Supplemental Nutrition Program, FITAP (Cash Assistance), Child Care Assistance, Fraud and Recovery, and Child Protection Services.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Bookkeeper, Front End Manager, Drug
Albertsons Grocery Store
08.2003 - 09.2011
- Assisted about 20 cashiers at a time with providing credits or refunds to customers, resolve money shortages, overages, and counterfeit bills.
- Observed cashier operations and customer behaviors.
- Gathered and organized materials to support operations.
- Coached about 30 employees on cashier job functions and provided cross-training for other front-end positions.
- Helped resolve checkout problems and delays, checked prices and issued rain checks for out-of-stock sale items.
- Delivered quality customer service and helped staff serve customers and provide good shopping experiences.
- Prepared weekly schedules for cashiers and maintained adequate coverage at peak shopping times while hiring/firing where needed.
- Assigned supplemental work to teams to maintain clean shelving, refill supplies and resupply merchandise.
- Observed interactions with customers and stepped in to facilitate customer service support for pricing questions, system errors and complaint handling.
- Supervised attendants in collection of carts and baskets from parking lot to maintain supplies for customers.
- Monitored labor hours and adjusted schedules to meet budget expectations.
Education
No Degree - All Nursing School Prerequisites
Baton Rouge Community College
Baton Rouge, LABachelor of Science - Rehabilitaion Services - Counseling
Southern University And A & M College
Baton Rouge, LA05.2017
1 Year of College-Technical Or Vocational School - Business Office Technology
Delta College
Baton Rouge, LA08.2001
Skills
- Maintenance recordkeeping
- Equipment troubleshooting
- Training, hiring and development
- Emergency response/First Aid & CPR
- Staff scheduling/Team supervision
- Fraud prevention/Workflow optimization
- Computer Skills including Word, Excel, PowerPoint, Outlook & Microsoft Office
- Financial reporting/Filing/Performance reviewing
- Case management
- Answer multiple phone lines – incoming/outgoing
- 10 Key/Data Entry/Web Chat
- ICD 9/10, Coding, CPT, HCPCS
References
- Ms. Latrell Turner, (225) 906-7659
- Mrs. Aiesha Cox Mims, (225) 939-0914
- Mrs Monica Wire, (225) 416-3487
Timeline
Community Service Professional
Capital Area Human Services
05.2019 - 04.2020
Certified Medicaid Specialist
HCR – Healthcare Resources
02.2012 - 03.2014
Customer Service Representative, Data Entry
ACS Inc.
03.2011 - 02.2012
Private Sitting
Self-Employed
03.2010 - 05.2019
Maintenance Supervisor/Bookkeeping
Rob's Cleaning & Power Wash
04.2004 - 03.2024
Administrative Bookkeeper, Front End Manager, Drug
Albertsons Grocery Store
08.2003 - 09.2011
No Degree - All Nursing School Prerequisites
Baton Rouge Community College
Bachelor of Science - Rehabilitaion Services - Counseling
Southern University And A & M College
1 Year of College-Technical Or Vocational School - Business Office Technology
Delta College
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