Alethea PUSEY

3/2013-7/2019-CUSTOMER SERVICE REPRESENTATIVE

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• MINI-OC team member from 2016-2018, duties included supporting management by call monitoring, watching schedule adherence, processing paperwork, and implementing mandatory training for staff.
• Landlord Revert team member from 2015-current, which entails assisting landlords to transition service into their name.
• Excellent soft skills, no escalated/un-escalated supervisor calls in over 6 yrs
• Consistently maintain high quality scores
• 2016 winner of department EBPP (paperless billing) contest
• Chosen to assist with training of new reps in South Carolina in 2018
• Transitioned to ENERGY SERVICES in JULY of 2019, responsible for building electric and gas accounts, for residential/commercial customers
• Understand needs and provide excellent service.

• Outbound sales focus for phone, cable, and internet services.
• Provided customers with ongoing technical support.
• Consistently exceeded monthly metrics.
• 2008 "WINNERS' CIRCLE" Salesman of the year award.
• Employee of the month, May 2011.
• In the top 10, for call monitoring for entire tenure.
• Calls used for training purposes, due to high quality and consistency.
• Exhibited high energy, and professionalism when dealing with clients and staff.
• Increased efficiency and team productivity, by promoting operational best practices.
• Delivered excellent customer service, resulting in consistent 97-99% customer satisfaction rating.
• Created strategies to develop and expand sales of services to existing
• Customers, which resulted in significant increase in annual revenue customers, which resulted in significant increase in annual revenue