ARNULFO GARZA
KENNEWICK,WA
Summary
Dynamic Energy Services Representative at Cascade Natural Gas, recognized for enhancing customer satisfaction through streamlined complaint resolution and effective communication. Proven expertise in customer support and database maintenance, coupled with strong organizational skills. Developed training materials that improved onboarding efficiency, showcasing a commitment to excellence and teamwork.
Overview
39
39
years of professional experience
Work History
Energy Services Representative
Cascade Natural Gas
06.1995 - 01.2025
- Resolved customer inquiries regarding gas services and billing processes.
- Facilitated communication between customers and technical teams to ensure service accuracy.
- Developed training materials for new service representatives to enhance onboarding efficiency.
- Streamlined complaint resolution process, improving customer satisfaction ratings significantly.
- Mentored junior staff on best practices for customer interaction and problem-solving techniques.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
Maintenance III
Othello School District
09.1985 - 06.1995
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Wapato High School
Wapato WashingtonCarpenter Certificate Journeyman Carpenter - Carpentray
Washington State Apprenticeship Council
Columbia Basin College Pasco, Washiington06-1985
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Microsoft outlook
- Spreadsheets
- Microsoft Excel
- Coordination
- Client relations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Energy Services Representative
Cascade Natural Gas
06.1995 - 01.2025
Maintenance III
Othello School District
09.1985 - 06.1995
High School Diploma -
Wapato High School
Carpenter Certificate Journeyman Carpenter - Carpentray
Washington State Apprenticeship Council