Elizabeth De Leon
Boerne
Summary
Dynamic administrative professional with 18+ years of experience in enhancing operational efficiency and client satisfaction. Adept at managing customer inquiries and service requests, leading teams to elevate service standards, and driving process improvements. Focused on leveraging strong organizational skills to contribute to innovative administrative practices.
Overview
20
20
years of professional experience
Work History
Energy Services Representative
BEC
Boerne
10.2024 - Current
- Assisted customers with product inquiries and service requests.
- Managed order processing and resolved customer complaints efficiently.
- Collaborated with team members to enhance service delivery standards.
- Review and process solar applications wole following up with installers and members regarding their project.
- Updated accounts with recent information and processed customer payments.
- Managed incoming calls from customers seeking assistance with their orders or other services.
Customer Service Representative
Meritum Energy Holdings
Boerne
11.2021 - 09.2024
- Maintain accurate client records, ensuring timely updates for operational efficiency.
- Coordinate client appointments, enhancing customer satisfaction and retention.
- Gather customer feedback through surveys, improving service quality.
- Provide detailed policy information, resolving customer inquiries promptly.
- Dispatch drivers, optimizing delivery routes for efficiency.
Teacher
Kids R Kids Learning Academy
New Braunfels
03.2020 - 04.2021
- Collaborated with parents and faculty to enhance instructional strategies and track student progress.
- Implemented play-based learning, boosting student engagement and diverse learning approaches.
- Facilitated physical, academic, and social development through structured activities.
- Built positive relationships with children, fostering individual growth and learning.
- Maintained detailed records of student activities and progress for continuous improvement.
Teacher
The Children's Courtyard
New Braunfels
11.2019 - 03.2020
- Designed interactive activities to enhance student engagement and hands-on learning.
- Collaborated with parents and faculty to provide feedback and discuss improvement strategies.
- Implemented proactive behavior management and positive reinforcement to maintain student focus.
- Achieved measurable improvements in student participation and focus.
Teacher
Thrive Early Learning Academy
Boerne
09.2018 - 09.2019
- Utilized effective communication to foster a supportive learning environment.
- Partnered with parents to enhance student learning and strengthen home-school connections.
- Evaluated student performance and behavior, promoting social and physical development.
- Completed ongoing professional development to stay updated with teaching innovations.
Parts Cashier
Premier Truck Group Of Fort Worth
Fort Worth
07.2018 - 09.2018
- Maintained precise financial records, logging and scanning documentation accurately.
- Collaborated with team to streamline operations, enhancing productivity and efficiency.
- Reduced financial transaction errors, improving parts department efficiency.
- Enhanced customer satisfaction through effective communication and problem-solving.
Service Cashier
Jennings Anderson Ford
Boerne
02.2017 - 06.2018
- Greeted customers promptly, enhancing satisfaction and fostering repeat business.
- Processed payments accurately, maintaining financial integrity and customer trust.
- Trained new cashiers, boosting team efficiency and service quality.
- Completed opening and closing procedures, ensuring cash register accuracy.
Administrative Assistant
Keyes Woodland Hills Buick GMC Cadillac
Woodland Hills
04.2012 - 12.2014
- Organized files and managed communications, enhancing office efficiency and workflow.
- Greeted and assisted customers, improving satisfaction and retention.
- Coordinated guest directions and deliveries, ensuring smooth office operations.
Parts Counter Specialist
O'Reilly Auto Parts
Chatsworth
07.2009 - 04.2012
Outside Processing Coordinator
Fastener Technology Corp
North Hollywood
04.2007 - 02.2008
Administrative Assistant
J&S Machine Works
Chatsworth
01.2006 - 04.2007
Education
High School Diploma -
West Valley Occupational Center
Woodland Hills, CASkills
- Money handling
- Outstanding interpersonal skills
- Natural leader
- Customer service-oriented
- Motivated team player
- Excellent communication skills
- Data entry
- Superior organization ability
- Active listening skills
- Friendly demeanor
- Skilled problem solver
- Strong work ethic
- Type 65 WPM
- 10 Key by touch
- Administrative Experience
- Childcare
- Clerical Experience
- Retail Sales
- Customer service
- Clerical experience
- Cash handling
- Cash register
- POS
- Front desk
- Analysis skills
- Customer account management
- Solar application review
- Appointment coordination
- Efficient communication
Timeline
Energy Services Representative
BEC
10.2024 - Current
Customer Service Representative
Meritum Energy Holdings
11.2021 - 09.2024
Teacher
Kids R Kids Learning Academy
03.2020 - 04.2021
Teacher
The Children's Courtyard
11.2019 - 03.2020
Teacher
Thrive Early Learning Academy
09.2018 - 09.2019
Parts Cashier
Premier Truck Group Of Fort Worth
07.2018 - 09.2018
Service Cashier
Jennings Anderson Ford
02.2017 - 06.2018
Administrative Assistant
Keyes Woodland Hills Buick GMC Cadillac
04.2012 - 12.2014
Parts Counter Specialist
O'Reilly Auto Parts
07.2009 - 04.2012
Outside Processing Coordinator
Fastener Technology Corp
04.2007 - 02.2008
Administrative Assistant
J&S Machine Works
01.2006 - 04.2007
High School Diploma -
West Valley Occupational Center