Alethea Watson
Glen Ellyn,IL
Summary
Dynamic leader and skilled salesperson with a proven track record at Dupage County Health Department, enhancing client autonomy and developing effective treatment strategies. Expert in customer service and POS system operation, I excel in mentoring teams to exceed operational standards and achieve exceptional service levels. Demonstrates unparalleled interpersonal abilities and a commitment to compassionate care.
Overview
16
16
years of professional experience
Work History
Residential Services Specialist
Dupage County Health Department
Wheaton , IL
10.2023 - Current
- Fostered autonomy through aiding individuals in acquiring essential life skills.
- Administered assessments to measure personal strengths and constraints.
- Partnered with case managers to design impactful treatment strategies for clients.
Server/Bartender/Event Coordinator/Trainer
Marion Street Cheese Market & Fourteensixteen
Oak Park, IL
09.2012 - 07.2023
- Guided and supported junior employees for improved productivity.
- Proficiently manage tables while keeping an eye on food deliveries, seating loads, and guest service issues to inform management or host staff of problems
- Worked closely with staff to fulfill guest expectations and sustain high-quality service levels.
- Educate recently hired staff on protocols for safety, proper food management, and exceptional customer service.
- Assist management with customer service issues, staff concerns and duty management
- Coordinated various events tailored for the company and customers.
General Manager
Paciugo Gelato
Forest Park, IL
09.2008 - 01.2012
- Train employees and set high customer service standards
- Set operational standards
- Implemented and maintained an inventory ordering system
- Ensured proper cash flow handling.
Education
Bachelors - Psychology
Elmhurst University
Elmhurst, IL05.2023
Skills
- Exceptional interpersonal ability
- Customer service
- Conflict resolution ability
- Proficient salesperson
- Bartending
- Hardworking and reliable
- Leadership Skills
- Point of Sales (POS) system operation
- Mentoring new employees
- Documentation proficiency
- Behavioral support
- Goal setting assistance
- Transportation assistance
- Self-care strategies
- Supportive counseling
- Compassionate care
- Professional boundaries
- Confidentiality practices
- Mental health support
- Nutrition planning
- Physical assistance
- Medical terminology
- Positive reinforcement
- Working independently
References
Available Upon Request
Locations
- Oak Park, Oak Park, IL
- Lagrange, Lagrange, IL
- Forest Park, Forest Park, IL
- Elmhurst, Elmhurst, IL
- River Grove, River Grove, IL
Timeline
Residential Services Specialist
Dupage County Health Department
10.2023 - Current
Server/Bartender/Event Coordinator/Trainer
Marion Street Cheese Market & Fourteensixteen
09.2012 - 07.2023
General Manager
Paciugo Gelato
09.2008 - 01.2012
Bachelors - Psychology
Elmhurst University
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