Microsoft Suite, Word, Outlook, Excel, Adobe, ImageRight, DocuSign, LexisNexis, RightFax, PeopleSoft, Sagitta, SEO, Shopify, Photoshop, Zoom, Skype, WebEx, Teams, Office, Dropbox, Canva, Publisher, Shopify, Google Suite, ACD phone technology, Citrix, CRM technology, social media marketing
Aletheia Basile
Insurance * Administration * Customer Service
Palm Harbor,FL
Summary
Highly effective juggler of multiple competing responsibilities simultaneously. Exceptional time management and organizational skills. Over 15 years of experience in insurance administration, small business operations, customer service, and paralegal applications. Excels at creating positive relationships with clients, colleagues, vendors and suppliers. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Licensed 440 Insurance Agent
AAA (Corporate)
Tampa, FL
01.2021 - Current
- Deliver customer-centric service in a high volume, fast-paced call center environment, using PC, Internet and ACD phone technology.
- Respond to inquiries regarding policies, endorsement requests, coverage counseling, and identifying coverage gaps.
- Anticipates the needs of the team and develops good working relationships with other areas and resources to meet the needs of the organization.
- Review and investigate complex issues such as requests for coverage reinstatements and policy exceptions.
Stay at Home Mom
Work From Home Projects
11.2017 - 10.2020
Licensing Specialist
AmeriLife (Corporate)
Clearwater, FL
06.2014 - 09.2017
- Handled essential initial and licensing for agents.
- Managed independant agent's book of business internally, fielding calls from agents and clients nationwide.
- Worked with offices nationwide and with internal teams to ensure contracting and sales met timeline and compliance requirements.
- Left only to take maternity leave with the blessing of my immediate manager, Anne LaConte.
Florida + Georgia Center Support
Lincare (Corporate)
Clearwater, FL
02.2012 - 03.2014
- Coordinated billing and assisted branch locations with patient claims issues as needed.
- Supported the Southeast region's growth as an industry leader in oxygen products. Processed patient claims with insurance companies directly as needed.
Education
Licensed 440 Insurance Agent
State of Florida
Paralegal Certification -
St. Petersburg College
Clearwater, FLCoaching Employees And Resolving Conflict
St. Petersburg College
Clearwater, FLSkills
Team building
undefinedSoftware
Timeline
Licensed 440 Insurance Agent
AAA (Corporate)
01.2021 - Current
Stay at Home Mom
Work From Home Projects
11.2017 - 10.2020
Licensing Specialist
AmeriLife (Corporate)
06.2014 - 09.2017
Florida + Georgia Center Support
Lincare (Corporate)
02.2012 - 03.2014
Coaching Employees And Resolving Conflict
St. Petersburg College
Paralegal Certification -
St. Petersburg College
Licensed 440 Insurance Agent
State of Florida
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