Alethia Banks
Houston,TX
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Department Assistant
Texas Children's Hospital
Houston , TX
02.2022 - Current
- Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations. Operate office equipment, maintain multi-phone system, receive and route calls and messages, using appropriate telephone etiquette.
- Post-surgical cases in EPIC Electronic Medical Record System and documentation Managed daily operations, including scheduling meetings and coordinating resources. Maintained a filing system for all department-related documents and records.
- Handled incoming calls from customers regarding services or products offered by the company. Ensured compliance with company policies and procedures.
- Monitored inventory levels of supplies needed by the department.
- Assisted in training new employees on relevant processes and procedures.
- Resolved customer inquiries professionally. Coordinated support to facilitate general office operations.
- Providing organizational skills to assist in keeping the operating room running smoothly and efficiently by answering complex questions, and following policy and procedures when scheduling. Consistently exceed expectations in every work task. I am receptive to constructive criticism and always use it to excel.
- Easily adjusts priorities, activities, and attitudes to meet new deadlines and information and to achieve objectives. Plans ahead, but always has an alternative option in case things are unexpected. Thinks quickly to respond to a sudden change in information and draws conclusion from it. Anticipates and responds with energy to new challenges.
Clerical Secretary
Texas Children's Hosptial
Houston , TX
01.2015 - 02.2022
- Maintained appointment calendars for executives, scheduled meetings and conference rooms, made travel arrangements as needed.
- Answered and screened telephone calls, directed callers to appropriate staff members, took messages and provided information in response to inquiries.
- Prepared and sorted documents for data entry into the system.
- Verified and recorded incoming and outgoing mail to ensure accuracy of data.
- Assisted with the preparation of payrolls by compiling employee time sheets.
- Identified discrepancies in data received from customers and resolved issues promptly.
- Processed payments, returns, refunds, credits, and other transactions accurately and efficiently.
- Keep looking forward to improving our work processes continually. Updated with recent trends and apply them in the work regularly. Assist with teamwork and interpersonal skills in training. Actively listens and responds to staff unit base communication and continues with education in a changing work environment.
- Provided support to other departments as needed.
- Answered customer questions to maintain high satisfaction levels.
Education
Associate of Science - Biology
Houston Community College
Houston, TX12-2023
GED -
GED® Testing Service LLC.
Houston06-2016
Skills
- Calendar Management
- Document Preparation
- Data Entry Expertise
- File Management
- Excel Spreadsheets
- Supply Restocking
- Database Management
- Business Administration
Timeline
Department Assistant
Texas Children's Hospital
02.2022 - Current
Clerical Secretary
Texas Children's Hosptial
01.2015 - 02.2022
Associate of Science - Biology
Houston Community College
GED -
GED® Testing Service LLC.
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