Aletia Starks
CANTON
Summary
Dedicated Customer Service Representative with proven skills in problem resolution, active listening, and critical thinking. Committed to enhancing customer satisfaction and driving service efficiency.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Star Travel Agency
Canton, MI
01.2002 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Facilitated travel bookings using company-specific software and tools for optimal client satisfaction.
- Maintained accurate records of customer interactions and transactions to ensure seamless service delivery.
- Trained new staff on customer service protocols and best practices to enhance team performance.
- Streamlined processes for handling reservations, resulting in improved efficiency and reduced response times.
- Collaborated with cross-functional teams to address client feedback, driving continuous improvement initiatives.
- Developed training materials focused on enhancing customer engagement strategies within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Administrative Assistant
Jds Home Healthcare
Canton, MI
05.2000 - Current
- Coordinated office operations, enhancing workflow efficiency and team collaboration.
- Managed scheduling for executives, optimizing time management and resource allocation.
- Developed and maintained filing systems, ensuring quick access to critical documents.
- Assisted in budget tracking, contributing to accurate financial reporting and forecasting.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Documentation
- Administrative support
- Microsoft Office Suite
- Data collection
- De-escalation techniques
- Clerical support
- Live chat support
- Filing
- Dispute resolution
- Multi-line phone talent
- Recordkeeping strengths
Timeline
Customer Service Representative
Star Travel Agency
01.2002 - Current
Administrative Assistant
Jds Home Healthcare
05.2000 - Current
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts