Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alevtyna Gerasymenko

Brooklyn,NY

Summary

Motivated Customer Service Representative with a strong focus on customer satisfaction and problem resolution. Successfully managed high-volume communication and coordinated supply deliveries, demonstrating excellent time management and multitasking skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Borbas Pharmacy
Brooklyn, New York
06.2023 - Current
  • Responsible for high quality and quick cestomer service.
  • 100% satisfied customers, who recomended our company to their friends and acquaintances.
  • Resolved 20+customer request daily with a 95% satisfaction rate.
  • Answered 25+ inbound calls daily from patients and providers.
  • Coordinated 25+supplies deliveries per day with drivers.
  • Processed and verified prescriptions with high accuracy.

Education

Student - USA Truck Dispatcher Full Couse

Udemy
Brooklyn, NY
09-2025

Master of Applied Science - Mathematics

Crimean Univercity of Humanitarian
Crimea,Ukraine
09-2009

Skills

  • Customer service
  • Load coordination
  • Driver comunication
  • Scheduling deliveries
  • Dispatch operation support
  • High-volume phone communication
  • Multitasking in a fast-paced environment
  • Problem solving
  • Communication skills
  • Time management
  • Microsoft Excel
  • Microsoft Office Suite
  • Document control
  • Paperwork processing
  • ERX system
  • DAT loadboard
  • 123 loadboard

Languages

English
Professional
Ukrainian
Native/ Bilingual
Russian
Full Professional

Timeline

Customer Service Representative

Borbas Pharmacy
06.2023 - Current

Student - USA Truck Dispatcher Full Couse

Udemy

Master of Applied Science - Mathematics

Crimean Univercity of Humanitarian
Alevtyna Gerasymenko