Alexandria Holland
Decatur,AL
Summary
Compassionate and ethically grounded behavioral health professional with a proven track record in crisis intervention, inpatient recovery support, and student advocacy. Expertise in psychology and sociology informs a commitment to trauma-informed, person-centered practices that prioritize client well-being. Dedicated to advancing equitable access to care while actively pursuing graduate studies in social work to enhance skills and knowledge in the field. Passionate about fostering resilience and promoting mental health within diverse communities.
Overview
6
6
years of professional experience
Work History
Office Administrator & Scale Clerk
Alliance Sand and Aggregates
Decatur, AL
08.2025 - Current
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Operated weight scales to ensure accurate measurements of incoming and outgoing materials.
- Coordinated loading and unloading processes to maintain workflow efficiency.
- Monitored compliance with safety regulations during material handling operations.
- Completed weekly payroll for 5 employees.
Behavioral Health Technician
Bradford Health Services
Madison, AL, USA
05.2023 - 07.2025
- Provided direct patient care and support in daily living activities for up to 80 patients.
- Monitored and documented patient behaviors, responses, and progress towards treatment goals.
- Led group therapy sessions to facilitate communication and promote peer support among patients.
- Collaborated with interdisciplinary teams to develop and implement individualized treatment plans.
ADA Department Student Assistant
Athens State University ADA Department
Athens, AL, USA
09.2022 - 12.2022
- Assisted in coordinating ADA compliance initiatives for improved accessibility across campus facilities.
- Facilitated communication between students and staff regarding ADA policies and support services.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
Crisis Call Center Intern
Crisis Services of North Alabama
Huntsville, AL, USA
08.2021 - 12.2021
- Provided emotional support to individuals in crisis through active listening and empathetic communication.
- Facilitated de-escalation of tense situations by applying conflict resolution techniques effectively.
- Maintained confidentiality while documenting case notes for follow-up and resource referrals.
Career Development Center Student Assistant
Athens State University Career Development Center
Athens, AL, USA
01.2021 - 12.2021
- Enhanced student resumes through targeted revisions.
- Streamlined registration for university job board, improving accessibility.
- Maintained accurate departmental records to support operational efficiency.
Financial Aid Office Student Assistant
Calhoun Community College Financial Aid Office
Tanner, AL, USA
02.2020 - 12.2020
- Assisted students with financial aid applications and documentation requirements.
- Reviewed and verified application materials for accuracy and completeness.
- Provided guidance on scholarship opportunities and eligibility criteria.
- Coordinated communication between students and financial aid counselors.
- Maintained organized records of student interactions and aid processing status.
Education
Bachelor of Science - Psychology, Sociology
Athens State University
Athens, AL05-2023
Associate in Science (A.S.) - General Studies
Calhoun Community College
Tanner, AL12-2020
Skills
- Time management
- Administrative support
- Database entry
- Office administration
- Active listening
- Conflict de-escalation
- Documentation skills
- Mental health awareness
- Multicultural sensitivity
- Crisis intervention
Additional Information
Available upon request, Service, Retail, Sober living resident assistant
Timeline
Office Administrator & Scale Clerk
Alliance Sand and Aggregates
08.2025 - Current
Behavioral Health Technician
Bradford Health Services
05.2023 - 07.2025
ADA Department Student Assistant
Athens State University ADA Department
09.2022 - 12.2022
Crisis Call Center Intern
Crisis Services of North Alabama
08.2021 - 12.2021
Career Development Center Student Assistant
Athens State University Career Development Center
01.2021 - 12.2021
Financial Aid Office Student Assistant
Calhoun Community College Financial Aid Office
02.2020 - 12.2020
Bachelor of Science - Psychology, Sociology
Athens State University
Associate in Science (A.S.) - General Studies
Calhoun Community College