ALEX ABEGUNDE
Stoughton,USA
Summary
Client-focused Banking Operations Specialist with significant experience in customer service and relationship management. Proven track record of enhancing client satisfaction through operational improvements and personalized care plans. Skilled in staff training and implementing best practices to elevate service delivery. Committed to driving organizational success through collaboration and effective communication.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
SAFE CARE SERVICE LLC
Stoughton, Massachusetts
10.2022 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supported individuals with developmental disabilities in daily living activities.
- Facilitated social and communication skill development for clients through tailored engaging activities.
- Collaborated with multidisciplinary teams to create personalized care plans.
- Monitored client behaviors and documented observations for assessment purposes.
- Trained new staff on best practices for client support and safety protocols.
- Delivered compassionate care to elderly individuals, enhancing their quality of life in home settings.
Direct Support Professional
Amego
North Easton, Massachusetts
01.2025 - 02.2026
- Supported individuals with developmental disabilities in daily living activities.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Accompanied individuals on outings to enhance independence and foster community integration.
- Facilitated social interactions among participants to strengthen peer relationships and build community connections.
- Maintained clean and well-organized environment for client happiness and safety.
- Tracked and reported clients' progress through detailed observations and conversations to support care planning.
- Used approved crisis intervention techniques in emergency situations.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
TAX SPECIALIST ASSOCIATE
STATE STREET BANK INTERNATIONAL GmbH
01.2023 - 01.2024
- A tax specialist is in charge of quarterly and annual federal tax and international tax compliance. Tax specialists assist in preparing quarterly and annual.
- Prepared quarterly and annual tax compliance documentation to meet regulatory deadlines.
- Executed the preparation of federal and state income tax returns for clients.
- Filed tax returns in accordance with tax authorities.
- Research tax laws; Assist in IRS and state audits; Gather information and explain options for best practice to clients; Prepare quarterly and annual.
- Researched current tax laws to ensure compliance for federal and international regulations.
- Collected client information and outlined best practice tax strategies to optimize client outcomes.
- Supported the audit process by providing necessary documentation to IRS and state authorities.
MAIL PROCESSOR
INPOST
01.2020 - 01.2023
- Packaged and prepared local and international cargo for dispatch by stamping and labeling.
- Confirming mark and label fragile parcels before dispatch.
- Selects mail and parcels randomly from trolleys to confirm that they have stamps and are placed in the right categories.
- Managed timelines, guidelines, and policies for mail receipt and customer assistance, ensuring compliance.
- Ensures that post offices achieve higher efficiency and keep up with new mail and logistics, technologies and ideas.
- Maintained accurate records while managing large volumes of mail and parcels.
- Updated records to track received and released parcels and mail.
- Worked in Warsaw, Poland, managing logistics operations.
ATM Custodian/ Operations Support Officer
FIRST BANK OF NIGERIA PLC
01.2013 - 01.2019
- Safeguarded ATM cash to prevent losses and enhance security measures.
- Reconciled ATM cash to ensure compliance with Bank policies and accuracy of funds.
- Coordinated daily operations and activities of staff to maintain efficient service levels.
- Reviewed and recommended new methods and procedures to make daily operations more efficient.
- Lagos
Teller/ Customer Service Officer
FIRST BANK OF NIGERIA PLC
01.2011 - 01.2013
- Processed standard teller transactions for customers including deposits and withdrawals.
- Delivered superior customer service, ensuring pleasant, productive and memorable experience.
- Managed customer inquiries and complaints, ensuring high levels of professional courtesy.
- Generated sales for banking products and services, fostering strong customer relationships.
- Earned recognition for accuracy in drawer counts, excellence in customer service, and strong work ethic.
- Assisted customers at Lagos location
Teacher
APOSTOLIC FAITH SECONDARY SCHOOL
01.2010 - 01.2011
- Delivered engaging lessons to students in Egosi Ile, Kwara, fostering a positive learning environment.
- Imparted current knowledge to students, enhancing their understanding and skills.
- Modified lesson plans to align with students' learning pace and interests.
- Explored and utilized teaching aids to increase engagement and reinforce learning objectives.
- Evaluated student performance through assessments, equipping them for success in external examinations.
Raw Material Clerk & Plant Production Officer
GLOBAL SOAP & DETERGENTS INDUSTRIES
01.2008 - 01.2010
- Coordinated flow and controlled handling and storage of raw materials and finished goods to optimize operations.
- Maintained accurate inventories of raw materials, finished goods, and labels to support production efficiency.
- Achieved departmental objectives for accuracy and productivity through consistent monitoring and improvement efforts.
- Led and supervised the workforce in accomplishing production targets.
- Ilorin
Education
Business Analytics Science -
University of South Florida
03-2024
Bachelor of Science - Information Technology
NATIONAL OPEN UNIVERSITY OF NIGERIA
NIGERIA ILORIN12-2023
Nigeria Certificate in Education (NCE) -
Kwara State College of Education
Ilorin, Nigeria01-2008
Senior Secondary School Certificate -
Comprehensive High School
Oko, Nigeria01-2003
First School Leaving Certificate -
St. Andrew's Anglican LGEA
Kwara, Nigeria01-1995
Skills
- Therapeutic Crisis Intervention
- Customer Service
- Community organization
- Training Facilitation
- Active community service
- Business Operations Management
- Resource management
- Office Management
- Administrative Support
- Team Leadership & Supervision
- Correspondence Handling
- Computer literate
- MS Office Suites (Word, Excel, PowerPoint, Vision and Outlook)
- Problem solving skills
- Ability to work in a team setting
- Ability to work without supervision
- Verbal communication skills
- Written communication skills
Personal Information
- Date of Birth: 12/27/85
- Gender: Male
- Place of Birth: Kwara
References
Available On Request
Languages
- English
- English
Relationship Status
Married
Timeline
Direct Support Professional
Amego
01.2025 - 02.2026
TAX SPECIALIST ASSOCIATE
STATE STREET BANK INTERNATIONAL GmbH
01.2023 - 01.2024
Direct Support Professional
SAFE CARE SERVICE LLC
10.2022 - Current
MAIL PROCESSOR
INPOST
01.2020 - 01.2023
ATM Custodian/ Operations Support Officer
FIRST BANK OF NIGERIA PLC
01.2013 - 01.2019
Teller/ Customer Service Officer
FIRST BANK OF NIGERIA PLC
01.2011 - 01.2013
Teacher
APOSTOLIC FAITH SECONDARY SCHOOL
01.2010 - 01.2011
Raw Material Clerk & Plant Production Officer
GLOBAL SOAP & DETERGENTS INDUSTRIES
01.2008 - 01.2010
Business Analytics Science -
University of South Florida
Bachelor of Science - Information Technology
NATIONAL OPEN UNIVERSITY OF NIGERIA
Nigeria Certificate in Education (NCE) -
Kwara State College of Education
Senior Secondary School Certificate -
Comprehensive High School
First School Leaving Certificate -
St. Andrew's Anglican LGEA