Alex Alkhateeb
Dearborn,MI
Summary
Dynamic, employee-focused leader with over 7 years of experience in highly regulated corporate environments, specializing in employee relations, risk mitigation, compliance, and leadership advisory support. Expertise in partnering with senior leaders to resolve complex employee concerns, interpret policies, and drive fair and consistent outcomes at scale. Holds a master’s degree in health administration and leadership, complemented by a strong foundation in organizational effectiveness, workforce engagement, and people strategy. Proficient in navigating sensitive issues with discretion and sound judgment while maintaining a business-first mindset.
Overview
10
10
years of professional experience
Work History
Senior Specialist / Leadership Role
Rocket Mortgage / Rocket Companies
Detroit, MI
05.2017 - Current
- Served as a trusted advisor to leaders and stakeholders on employee-related concerns, policy interpretation, corrective action processes, and escalation management in a highly regulated environment.
- Managed complex and sensitive employee issues requiring discretion, documentation, and alignment with legal, compliance, and risk teams.
- Partnered cross-functionally with HR, Legal, Compliance, and Operations to assess risk, recommend solutions, and ensure fair and consistent outcomes.
- Supported leaders with coaching and guidance on performance management, conduct concerns, and employee experience best practices.
- Analyzed trends related to employee concerns, escalations, and compliance risks to identify improvement opportunities and inform leadership decisions.
- Assisted in the development, interpretation, and communication of policies and procedures to ensure adherence to regulatory and company standards.
- Played a key role in maintaining trust and engagement within large, fast-paced teams by addressing concerns proactively and reinforcing open communication.
- Maintained detailed documentation and records to support audits, compliance reviews, and leadership reporting.
- Contributed to process improvements that enhanced efficiency, consistency, and employee experience across teams.
Adjunct Professor
Saginaw Valley State University
Saginaw
01.2016 - 12.2016
- Designed and implemented engaging curriculum for diverse student groups.
- Facilitated interactive discussions to enhance critical thinking skills among students.
- Developed assessment tools to evaluate student performance and understanding.
- Mentored junior faculty on effective teaching strategies and course design.
- Taught health care courses, providing instruction to up to 20 undergraduate students.
Administrative Coordinator
Comfort Care Senior Living
Saginaw
07.2016 - 09.2016
- Streamlined communication between departments to improve project collaboration.
- Conducted regular assessments of office procedures, identifying areas for improvement.
- Fostered relationships with vendors to negotiate contracts and secure favorable terms.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Completed bi-weekly payroll for 18 employees.
Education
Master of Science - Health Administration And Leadership
Saginaw Valley State University
Saginaw, MI05.2015
Bachelor of Science - Health Sciences
Saginaw Valley State University
Saginaw, MI05.2014
Skills
- Employee Relations & Investigations
- Leadership Coaching & Advisory
- Policy Interpretation & Compliance
- Risk & Issue Mitigation
- Workforce Engagement Strategies
- Cross-Functional Collaboration
- Confidential & Privileged Matters
- Change Management
- Data Analysis & Trend Reporting
- Process Improvement
- Microsoft Excel, Word, PowerPoint, SharePoint
- HR Documentation & Reporting Systems
- Data Analysis & Trend Identification
Languages
Arabic
Native or Bilingual
Timeline
Senior Specialist / Leadership Role
Rocket Mortgage / Rocket Companies
05.2017 - Current
Administrative Coordinator
Comfort Care Senior Living
07.2016 - 09.2016
Adjunct Professor
Saginaw Valley State University
01.2016 - 12.2016
Master of Science - Health Administration And Leadership
Saginaw Valley State University
Bachelor of Science - Health Sciences
Saginaw Valley State University