Alex Arnold
IT Specialist
Goodyear,AZ
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented IT Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
IT Specialist
Get Helpt
, CA
01.2020 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Performed server backups and changed and replaced backup tapes daily.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Monitored systems in operation and quickly troubleshot errors.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Explained technical information in clear terms to promote better understanding for non-technical users.
School Teacher
Paradise Honors
01.2020 - 01.2022
- To teach in the Paradise Charter family
- To be an upstanding man and instruct the students of Paradise the Social Study curriculum out lined by the State Of Arizona
- To have students excel at the Arizona Merit Test in History
ESL Instructor
Chengdu
01.2019 - 01.2020
- Teach English as a Second Language to adult and younger aged Chinese students
- To create a lesson plan for each individual student and needs
- To teach a class of students from 1-30 for one to two hours
- To be a positive figure in the surrounding community and uphold EF's reputation within Chengdu
- Be active in studying ESL and obtaining certifications in grammar, phonology, and lesson planning.
Substitute Teacher
ESS Educational
Phoenix, AZ
01.2018 - 01.2019
- Provide instruction, manage classroom environment, and promote learning consistent with absent teachers’ lessons and Arizona teaching guidelines for K-12 students
- Maintain established routines of classroom and school to minimize disruption.
Auto Claims Adjuster
Farmers Insurance
Phoenix, AZ
01.2018 - 01.2019
- Investigated, evaluated, and compensated for automobile claims
- Worked with policyholders, victims, and medical professionals to provide customer service, ensure accurate and fair compensation, and reduce exposure to fraud or loss.
Interventionist
Right Direction
Salt Lake City, UT
01.2016 - 01.2018
- Provided intervention, counseling, and therapy services to families in crisis due to adolescent drug addiction or behavioral issues
- Facilitated intervention sessions, counseled addicts and their families, and provided support during recovery transition.
Paralegal Intern
Washington County District Court
St. George, UT
01.2015 - 01.2017
- Shadowed and supported paralegals or attorneys in providing legal services to suspects or offenders
- Prepared legal research, submitted court filings for criminal defense cases, attended court proceedings, and ran errands as requested for attorneys.
Education
High School Diploma -
Snow Canyon High School
01.2007 - 05.2010
Bachelor of Science - Criminal Justice
Dixie State University
St. George, UT 05.2015 - 05.2018
Google Certification - Analyst
Google Academy
07.2023 - Current
Skills
Application installations
Discharge Planning
Technical issue analysis
Disaster Recovery
Data recovery
TCP/IP
Technical issues analysis
Software diagnosis
Desktop support
Microsoft Office Specialist (MOS) Expert
Customer service expert
Issue troubleshooting
PC component diagnostics
Microsoft Outlook
Complaint resolution
Technical Support
Ticket support system management
Videoconferencing
Technical documents comprehension
Linksys
Account management
Network diagnostics
Windows 10
User credential management
Accomplishments
- Completed intensive training in database fundamentals and software engineering.
- Promoted to Senior Help Desk after 6 months of employment.
Timeline
Google Certification - Analyst
Google Academy
07.2023 - Current
IT Specialist
Get Helpt
01.2020 - Current
School Teacher
Paradise Honors
01.2020 - 01.2022
ESL Instructor
01.2019 - 01.2020
Substitute Teacher
ESS Educational
01.2018 - 01.2019
Auto Claims Adjuster
Farmers Insurance
01.2018 - 01.2019
Interventionist
Right Direction
01.2016 - 01.2018
Bachelor of Science - Criminal Justice
Dixie State University
05.2015 - 05.2018
Paralegal Intern
Washington County District Court
01.2015 - 01.2017
High School Diploma -
Snow Canyon High School
01.2007 - 05.2010