Alex Arreola
Spokane,WA
Summary
Dynamic Direct Support Professional with a proven track record at Normal Life, skilled in crisis management and client support. Successfully developed personalized support plans, enhancing client independence and engagement. Recognized for fostering a positive work environment, leading to reduced turnover and improved service quality through effective training and mentorship.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Normal Life
04.2025 - 09.2025
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Developed and implemented personalized support plans to address specific needs and goals.
- Coordinated recreational and social activities to enhance community engagement and social skills.
- Monitored client behavior and health, reporting changes to healthcare professionals as needed.
Area Supervisor
ResCare
10.2019 - 03.2025
- Supervised daily operations to ensure compliance with organizational standards and regulatory requirements.
- Trained and mentored staff, fostering a culture of continuous improvement and accountability.
- Implemented process enhancements resulting in increased operational efficiency and service quality.
- Coordinated communication between departments to streamline workflow and resolve issues promptly.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
Direct Support Professional
Aacres
12.2015 - 10.2019
- Trained new staff on best practices for delivering compassionate care and support services.
- Advocated for clients' rights and preferences, ensuring their voices were heard in decision-making processes.
- Collaborated with interdisciplinary teams to optimize service delivery and improve client outcomes.
- Maintained accurate documentation of client progress and incidents, ensuring compliance with regulations.
Education
GED -
Wenatchee Valley College
Omak, WASkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Behavioral management
- Appointment scheduling
- Client transportation
- Crisis management
Timeline
Direct Support Professional
Normal Life
04.2025 - 09.2025
Area Supervisor
ResCare
10.2019 - 03.2025
Direct Support Professional
Aacres
12.2015 - 10.2019
GED -
Wenatchee Valley College