Alex Arviso
Austin,TX
Summary
Experienced in high-volume order management and delivering exceptional service in fast-paced environments. Demonstrates effective communication and multitasking skills for efficient and accurate order processing. Proven track record of maintaining high levels of customer satisfaction through reliability and adaptability.
Overview
11
11
years of professional experience
Work History
Food Runner
Ramen Tatsu-ya
11.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Assisted with bussing tables and cleaning up spills.
To-Go Server,
Carrabas
12.2023 - 11.2024
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Lead Barback
Codependent
06.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Barback, Server Assistant, Front Server
Jefferey's
01.2016 - 01.2023
- I was responsible for maintaining the lounge and bar area as well as assisting the bartenders in preparation as well as the operation of the bar
- Duties also included preparing drinks, table-side wine service, and assisting lounge servers as needed
- As a front server, my responsibilities included interacting with our guests as well as resetting mise en place as needed
- Trained new staff in these areas
Server Assistant
Barley Swine
01.2016 - 01.2017
- Assisted servers with the running of drinks and food
- Assisted the chef with the expo and at times, took over in the chef's absence
- Maintaining the cleanliness of the restaurant
- Sent offsite to train as a barista after 2 months
- Trained new staff as needed
Food Runner
Italic
01.2015 - 01.2016
- Delivered excellent service by presenting and serving guests in a timely manner, with a positive attitude
- Answered the guests' questions about specific items on our menu
- Managed closing duties, including restocking items
Busser
Cheesecake Factory
01.2014 - 01.2015
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Regularly checked on quests to ensure satisfaction with each food course and beverages
- Managed closing duties, including restocking items
Education
No Degree - Business Administration And Management
Western Governors University
Salt Lake City, UT07-2028
High School Diploma -
Farmington High School
Farmington, NM05-2013
Skills
- Busser
- Serving Experience
- Coffee Experience
- Strong multitasking
- Quick learner
- Sense of urgency
- Phone etiquette
- Order accuracy
- Efficient packaging
- Goal oriented
- Flexibility
- Money handling
Additional Information
2014 - Present: TABC and Texas Food Handler Certified, Extensive knowledge through experience of fine dining table service and wine presentation, Experience training new staff members
Timeline
Food Runner
Ramen Tatsu-ya
11.2024 - Current
To-Go Server,
Carrabas
12.2023 - 11.2024
Lead Barback
Codependent
06.2023 - 01.2024
Barback, Server Assistant, Front Server
Jefferey's
01.2016 - 01.2023
Server Assistant
Barley Swine
01.2016 - 01.2017
Food Runner
Italic
01.2015 - 01.2016
Busser
Cheesecake Factory
01.2014 - 01.2015
No Degree - Business Administration And Management
Western Governors University
High School Diploma -
Farmington High School
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