Summary
Work History
Education
Skills
Timeline
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Alex Baki

Shelbyville,KY

Summary

Accomplished District Manager and Service Advisor with a proven track record at BMW of Louisville and Jimmy Johns, enhancing customer loyalty and exceeding satisfaction targets through exceptional communication and multitasking skills. Expert in vehicle assessment and operational audits, I've significantly boosted brand visibility and team performance, demonstrating a unique blend of mechanical aptitude and collaborative prowess.

Work History

Service Advisor

BMW of Louisville
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.

District Manager

Jimmy Johns
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.

Education

Business Management

University of Louisville
Louisville, KY

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Excellent communication
  • Team collaboration
  • Mechanical aptitude

Timeline

Service Advisor

BMW of Louisville

District Manager

Jimmy Johns

Business Management

University of Louisville

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Alex Baki