ALEX BARLOWE
Garland,TX
Summary
I am a seasoned manager looking to leverage experience and obtain a role where I can expand knowledge and management skills. My professional strengths are administrative task management, driving sales, providing exemplary customer service, leadership, & process improvement. I also possess exemplary oral and written communication skills. I thrive in environments that challenge me and allow me to channel 12+ years of experience to problem solve & help teams learn & grow.
Overview
9
9
years of professional experience
Work History
Manager of Spa Sales + Operations
Mara's Med Spa
05.2023 - Current
- Collaborate with upper management to implement continuous improvements and exceed team goals.
- Resolve problems with high-profile customers to maintain relationships and increase return customer base.
- Implement systems and procedures to increase sales.
- Build relationships with customers and community to establish long-term business growth.
- Maintain financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Hold one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrate products to show potential customers benefits and advantages and encourage purchases.
- Organize promotional events and interacted with community to increase sales volume.
- Directe sales support staff in administrative tasks to help sales reps close deals.
General Manager
Club Pilates
12.2022 - 05.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
Sales Associate
Club Pilates
10.2022 - 12.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated prospective members on benefits of Pilates and used strong sales skills to book them for intro classes
- Exceeded monthly membership sales goals and regularly earned commissions and company bonuses for stellar sales performance
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Supervisor
Spa Habitat
06.2018 - 10.2022
- Manager on duty for a 7-figure spa & responsible for managing a team of 15+
- Keyholder, responsible for the open & close of spa
- Responsible for managing schedules of 15-20 service providers
- Trained new front desk employees on processes & procedures
- Ensured service providers and
- Show your accomplishments by using numbers and percentages.
Lead Spa Coordinator
Spavia Day Spa
03.2017 - 06.2018
- Greeted spa guests warmly to create positive first impression of establishment.
- Regularly exceeded monthly membership sales goals
- Maintained front desk workstation by keeping it clean and organized.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Led spa tours for new members to familiarize guests with services provided.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Spa Manager
LifeTime Fitness
08.2014 - 08.2016
- I was responsible for managing all aspects of a 7-figure spa & managing a team of 20+
- Responsible for record YOY positive same store sales growth during first year as manager
- Aggressively and skillfully cut unnecessary expenditures within first 6 months as manager
- Grew team from underperforming team of 8 to overperforming team of 20+ after a year & a half at location
- Utilized great precision in managing spa’s P&L to keep profit margin above 10%
- Consistently exceeded management goals & expectations
- Provided direct support to spa professionals and spa leadership
- Ensure spa area consistently exceeded management cleanliness standards
Education
BSBA - Entrepreneurial Management
Creighton University
2010
Skills
- Staff Training
- Networking Events
- Presentation Delivery
- Employee Performance Evaluations
- Prospect Management
- Closing Techniques
- Sales Quota Management
- Consultative Selling Techniques
- Sales Program Coordination
- Guest Relations
- Sales Leadership
- Motivational Leadership
- Customer Order Management
Timeline
Manager of Spa Sales + Operations
Mara's Med Spa
05.2023 - Current
General Manager
Club Pilates
12.2022 - 05.2023
Sales Associate
Club Pilates
10.2022 - 12.2022
Supervisor
Spa Habitat
06.2018 - 10.2022
Lead Spa Coordinator
Spavia Day Spa
03.2017 - 06.2018
Spa Manager
LifeTime Fitness
08.2014 - 08.2016
BSBA - Entrepreneurial Management
Creighton University
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