ALEX BARLOWE
Mara's Med Spa
Garland,TX
9
years of professional experience
I am a seasoned manager looking to leverage experience and obtain a role where I can expand knowledge and management skills. My professional strengths are administrative task management, driving sales, providing exemplary customer service, leadership, & process improvement. I also possess exemplary oral and written communication skills. I thrive in environments that challenge me and allow me to channel 12+ years of experience to problem solve & help teams learn & grow.
Work History
Manager of Spa Sales + Operations
3 Years 4 Months- Collaborate with upper management to implement continuous improvements and exceed team goals.
- Resolve problems with high-profile customers to maintain relationships and increase return customer base.
- Implement systems and procedures to increase sales.
- Build relationships with customers and community to establish long-term business growth.
- Maintain financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Hold one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrate products to show potential customers benefits and advantages and encourage purchases.
- Organize promotional events and interacted with community to increase sales volume.
- Directe sales support staff in administrative tasks to help sales reps close deals.
General Manager
5 Months- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
Sales Associate
2 Months- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated prospective members on benefits of Pilates and used strong sales skills to book them for intro classes
- Exceeded monthly membership sales goals and regularly earned commissions and company bonuses for stellar sales performance
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Supervisor
4 Years 4 Months- Manager on duty for a 7-figure spa & responsible for managing a team of 15+
- Keyholder, responsible for the open & close of spa
- Responsible for managing schedules of 15-20 service providers
- Trained new front desk employees on processes & procedures
- Ensured service providers and
- Show your accomplishments by using numbers and percentages.
Lead Spa Coordinator
1 Year 3 Months- Greeted spa guests warmly to create positive first impression of establishment.
- Regularly exceeded monthly membership sales goals
- Maintained front desk workstation by keeping it clean and organized.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Led spa tours for new members to familiarize guests with services provided.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Spa Manager
2 Years- I was responsible for managing all aspects of a 7-figure spa & managing a team of 20+
- Responsible for record YOY positive same store sales growth during first year as manager
- Aggressively and skillfully cut unnecessary expenditures within first 6 months as manager
- Grew team from underperforming team of 8 to overperforming team of 20+ after a year & a half at location
- Utilized great precision in managing spa’s P&L to keep profit margin above 10%
- Consistently exceeded management goals & expectations
- Provided direct support to spa professionals and spa leadership
- Ensure spa area consistently exceeded management cleanliness standards
Education
BSBA - Entrepreneurial Management
Skills
Staff Training
Networking Events
Presentation Delivery
Employee Performance Evaluations
Prospect Management
Closing Techniques
Sales Quota Management
Consultative Selling Techniques
Sales Program Coordination
Guest Relations
Sales Leadership
Motivational Leadership
Customer Order Management
Timeline
Manager of Spa Sales + Operations
Mara's Med Spa
05.2023 - CurrentRead More
General Manager
Club Pilates
12.2022 - 05.2023Read More
Sales Associate
Club Pilates
10.2022 - 12.2022Read More
Supervisor
Spa Habitat
06.2018 - 10.2022Read More
Lead Spa Coordinator
Spavia Day Spa
03.2017 - 06.2018Read More
Spa Manager
LifeTime Fitness
08.2014 - 08.2016Read More
Creighton University
BSBA from Entrepreneurial Management
Read More