Jennifer Matuska
Henderson,NV
Summary
Spa Operations Manager with a track record at Wynn Las Vegas, improving operational efficiency and service standards to secure the Forbes Five Star Rating. Skilled in financial management and staff training, excelling in workflow optimization and customer service for enhanced guest satisfaction and team performance.
Overview
11
11
years of professional experience
Work History
Spa Operations Manager
Wynn Las Vegas
Las Vegas, NV
02.2023 - Current
- Monitor daily spa operations. Maintain a high level of service standards to maintain Forbes Five Star Rating.
- Hire and train hourly staff
- Lead and develop Assistant Spa Manager and Supervisors
- Perform monthly linen inventory
- Manage payroll and staff gratuity
- Updated and improved Spa Policies and Procedures
Spa and Salon Manager
Luxor Las Vegas
Las Vegas, NV
11.2022 - 02.2023
- Oversee daily Spa and Salon Operations
- Responsible for financial performance
- Lead and develop Supervisor staff
- Implement new product lines for service providers
- Hiring, training, and coaching all employees
- Collaborate and strategize with department COE and Executive Operating Committee
- Participate in and support property wide events
Salon and Spa Supervisor
Mandalay Bay Resort & Casino Las Vegas
Las Vegas, NV
08.2022 - 11.2022
- Managed service providers and hourly staff of multilocation Spa and Fitness Center
Spa and Salon Assistant Manager
Bellagio Las Vegas
Las Vegas, NV
07.2013 - 08.2022
- Oversee daily Salon and Spa operations
- Hiring, training, and scheduling of employees
- Enforcing and maintaining Salon and Spa policies
- Monitoring supply and payroll expenses with allotted budget
- Linen and inventory control
- Designing service menu and pricing
- Group Sales
- Contributing to social media and special events
- Coaching and developing team
- Resolve guest concerns
- Operate and maintain alcoholic beverage bar to SNHD requirements.
Education
Some College (No Degree) - Radio Production
Columbia College, Chicago
Chicago, ILEssentials of Hotel Management MGM Resorts
Las Vegas, NVSkills
- Labor Relations
- Performance monitoring
- Health and safety compliance
- Incidents management
- Customer Service
- Performance reporting
- Financial Management
- Workflow Optimization
- Process Improvement
- Project Leadership
- Operations Monitoring
- Staff Training
- Multi-site operations
- Warehouse Operations
Timeline
Spa Operations Manager
Wynn Las Vegas
02.2023 - Current
Spa and Salon Manager
Luxor Las Vegas
11.2022 - 02.2023
Salon and Spa Supervisor
Mandalay Bay Resort & Casino Las Vegas
08.2022 - 11.2022
Spa and Salon Assistant Manager
Bellagio Las Vegas
07.2013 - 08.2022
Some College (No Degree) - Radio Production
Columbia College, Chicago
Essentials of Hotel Management MGM Resorts