Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Alex Bello

Miami,US

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience

Work History

Sales Associate

Dick's Sporting Goods
10.2023 - Current
  • Provided exceptional customer service by assisting shoppers with inquiries about footwear products, sizes, features, and recommendations based on their needs
  • Developed a deep understanding of the various footwear brands, styles, materials, and technologies to effectively communicate product details and benefits to customers
  • Actively engaged with customers to promote and sell footwear products, meeting sales targets, and contributing to the overall revenue of the department and store
  • Kept track of footwear inventory, restocking shelves, organizing displays, and ensuring that products are properly labeled and priced
  • Upheld the store's cleanliness, organization, and visual merchandising standards within the footwear department to create an attractive and welcoming shopping environment for customers

CERTIFIED TECHNICIAN

Valvoline Instant Oil
01.2023 - 10.2023
  • Dealt with several customers daily regarding customer complaints, troubleshooting issues and purchase recommendations
  • Followed safety practices to safeguard against injury and damage to property
  • Managed quality control and maintained high level of customer satisfaction
  • Participated in training to maintain technical expertise and proficiency on applicable equipment
  • Engaged customers in friendly, professional dialogue to determine needs
  • Helped customers find specific products, answered questions and offered product advice
  • Resolved 67% customer queries and complaints through efficient troubleshooting and repair, resulting in increased customer satisfaction by 91%

FILE CLERK

GT Trucking
05.2022 - 08.2022
  • Scanned and filed forms, reports, correspondence and receipts
  • Retrieved requested files and delivered to appropriate personnel
  • Input data into computer systems to support document and information retrieval
  • Maintained excellent customer satisfaction through polite, calm demeanor
  • Answered calls to schedule loads according to priority and available equipment
  • Digitized over 500 documents daily, increasing efficiency by 40%

Education

Associate of Arts - Mass Communications

Miami Dade College
05.2025

High School Diploma -

Miami Arts Studio 6-12 @ Zelda Glazer
05.2023

Skills

  • Product Sales
  • Promotional Support
  • Inventory Control
  • Sales Development
  • Verbal/Written Communication
  • Time Management
  • File Management
  • Organizational Skills
  • Issue Resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Dick's Sporting Goods
10.2023 - Current

CERTIFIED TECHNICIAN

Valvoline Instant Oil
01.2023 - 10.2023

FILE CLERK

GT Trucking
05.2022 - 08.2022

Associate of Arts - Mass Communications

Miami Dade College

High School Diploma -

Miami Arts Studio 6-12 @ Zelda Glazer
Alex Bello