Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dick's Sporting Goods
10.2023 - Current
Provided exceptional customer service by assisting shoppers with inquiries about footwear products, sizes, features, and recommendations based on their needs
Developed a deep understanding of the various footwear brands, styles, materials, and technologies to effectively communicate product details and benefits to customers
Actively engaged with customers to promote and sell footwear products, meeting sales targets, and contributing to the overall revenue of the department and store
Kept track of footwear inventory, restocking shelves, organizing displays, and ensuring that products are properly labeled and priced
Upheld the store's cleanliness, organization, and visual merchandising standards within the footwear department to create an attractive and welcoming shopping environment for customers
CERTIFIED TECHNICIAN
Valvoline Instant Oil
01.2023 - 10.2023
Dealt with several customers daily regarding customer complaints, troubleshooting issues and purchase recommendations
Followed safety practices to safeguard against injury and damage to property
Managed quality control and maintained high level of customer satisfaction
Participated in training to maintain technical expertise and proficiency on applicable equipment
Engaged customers in friendly, professional dialogue to determine needs
Helped customers find specific products, answered questions and offered product advice
Resolved 67% customer queries and complaints through efficient troubleshooting and repair, resulting in increased customer satisfaction by 91%
FILE CLERK
GT Trucking
05.2022 - 08.2022
Scanned and filed forms, reports, correspondence and receipts
Retrieved requested files and delivered to appropriate personnel
Input data into computer systems to support document and information retrieval
Maintained excellent customer satisfaction through polite, calm demeanor
Answered calls to schedule loads according to priority and available equipment
Digitized over 500 documents daily, increasing efficiency by 40%