Alex Bowers
Tampa,FL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, enhancing profit channels, and working with executives. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
Work History
Account Manager
DataMyte
08.2021 - Current
- Manage portfolio of accounts including key accounts, ensuring consistent revenue generation, account expansion, and customer satisfaction
- Consistently met sales quota through implementing strategies to increase revenue from existing accounts through upselling and cross-selling identifying new business opportunities, building and maintaining relationships to advance sales process and close deals
- Train and support new sales representatives with learning company solutions and helping them throughout sales cycle
- Educate clients through sales and marketing tactics on new products or services to increase customer engagement with brand
- Maintained high client retention rate by providing exceptional customer service, consistent communication, and meeting client's needs
- Established clear communication channels between clients and internal teams, ensuring seamless project execution
- Improved overall team productivity by implementing best practices in organization and time management
- Negotiated prices, terms of sales and service agreements
Business Development Representative
DataMyte
03.2021 - 08.2021
- Increased client base and expanded business by identifying potential customers and initiating strategic outreach though phone calls, email, LinkedIn, and ZoomInfo
- Consistently met or exceeded sales targets, contributing significantly to overall success of the team
- Developed business pipeline using cold and warm techniques
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes
- Reviewed client concerns and recommended appropriate changes to supervisors
- Collaborated closely with marketing teams to develop targeted campaigns for lead generation
- Utilized SalesForce and excel to handle current portfolio and prospective leads
- Created customized presentations tailored to individual client needs, effectively communicating value propositions.
Person In Charge
Jimmy Johns
06.2019 - 02.2021
- Fostered positive relationships with customers by responding to questions and concerns through consistent communication, timely updates, and effective problem solving.
- Implemented and promoted specials we were campaigning to boost brand awareness and sales
- Accomplished multiple tasks within established timeframes
- Demonstrated exceptional time management skills in consistently meeting timely and accurate deliveries during lunch rush and large catering orders
Account Representative
AutoMotion Dealer App
01.2019 - 04.2019
- Generated business by building new client relationships and or maintaining existing ones through out all stages of development
- Expanded customer base by conducting market research and identifying potential leads
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges
- Identified and implemented process improvements to maximize efficiency.
Education
Bachelor of Arts - Business Marketing
University of Minnesota - Twin Cities
Minneapolis, MN05.2020
High School Diploma -
Hopkins High School
Hopkins06.2016
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Team Training
- Client Relationship Management
- CRM proficiency (Sales Force)
- Email marketing campaigns
- Creating/Generating Reports
- Microsoft Office
- Project Manager
- Data-driven decision-making
- Market Research
Timeline
Account Manager
DataMyte
08.2021 - Current
Business Development Representative
DataMyte
03.2021 - 08.2021
Person In Charge
Jimmy Johns
06.2019 - 02.2021
Account Representative
AutoMotion Dealer App
01.2019 - 04.2019
Bachelor of Arts - Business Marketing
University of Minnesota - Twin Cities
High School Diploma -
Hopkins High School
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