Alex Cain
Graham,NC
Summary
Experienced Customer Success Representative with 10+ years of experience in providing exceptional customer service and building strong client relationships. Recognized as a top performer in outbound sales, demonstrating excellent communication and persuasion skills. Highly adaptable and dedicated to meeting customer needs and exceeding expectations. Known for being empathetic and understanding, able to effectively resolve customer issues and ensure customer satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Associate
Weed Man Lawn Care
Buffalo, NY
02.2024 - Current
- Called prospective clients to pitch service and sell them the best solution for the lawn or pest issues.
- Provided top-tier customer service to current clients with questions or concerns.
- Called current clients to inform them of current service schedules for their properties.
Senior Sales Associate, Open Leads
College Hunks Hauling Junk & Moving
Tampa, FL
06.2021 - 10.2023
- Managed personal text and email inboxes
- Communicated and followed up with clients through Phone, Text, and Email
- Received top performer in sales for multiple initiatives
- Identify and pursue new business opportunities to increase sales revenue
- Identify and pursue potential leads in the market to expand the client base and increase sales revenue
Sales Associate
Smokebreak LLC
Deltona, FL
02.2021 - 06.2021
- Develop and maintain product knowledge to effectively communicate product features and benefits to customers.
- Develop and maintain relationships with customers to increase sales and promote customer loyalty.
- Collaborate with the marketing team to create promotional materials and strategies to drive sales
- Assist in the development and implementation of sales strategies to increase customer acquisition and retention.
Sales Associate
Allen Edmonds
Mebane, NC
02.2020 - 01.2021
- Sold handcrafted leather shoes to clients by educating them on the product, measuring their feet, assessing their needs, and finding the shoe that truly fits.
- Sold various products, updated inventory, packed and sent out online orders, cleaned, and changed displays. Opened and closed store daily.
- Unloaded trucks of products, inventoried items, and put them away for later shifts to pick and send out.
- Developed and maintained a strong knowledge of all Allen Edmonds products, including materials, construction methods, and styling options, in order to provide accurate and detailed product information to clients.
- Developed and maintained product knowledge to effectively educate customers on the features and benefits of Allen Edmonds shoes.
- Created sales revenue that exceeded factory locations.
- Communicated with customers regarding sales, repair, and renewal of products.
Receiving Team Member
Lidl Regional Distribution Center
Graham, NC
11.2018 - 11.2019
- • Unloaded trucks of products, inventoried items, and put them away for later shifts to pick and send out.
- Responsible for receiving and organizing products at Lidl Regional Distribution Center in Graham, NC.
Sales Associate/Appliance Delivery Specialist
Best Buy
Burlington/Greensboro, NC
10.2015 - 11.2018
- Demonstrated exceptional customer service skills in sales role by welcoming customers, evaluating their needs, and providing effective recommendations. Successfully transferred to the In-Home Delivery department where I teamed up with a partner to transport clients' appliances and install Home Theatre solutions at their homes.
- Won several awards for top floor sales while a Sales Associate
Education
Associate of Arts - Photographic, Film, And Video Technology
Piedmont Community College
Yanceyville, NC06-2015
High School Diploma -
Eastern Alamance High School
Mebane, NC06-2012
Skills
- CRM software proficiency
- Promotional support
- Business Development
- Payment Processing
Timeline
Sales Associate
Weed Man Lawn Care
02.2024 - Current
Senior Sales Associate, Open Leads
College Hunks Hauling Junk & Moving
06.2021 - 10.2023
Sales Associate
Smokebreak LLC
02.2021 - 06.2021
Sales Associate
Allen Edmonds
02.2020 - 01.2021
Receiving Team Member
Lidl Regional Distribution Center
11.2018 - 11.2019
Sales Associate/Appliance Delivery Specialist
Best Buy
10.2015 - 11.2018
Associate of Arts - Photographic, Film, And Video Technology
Piedmont Community College
High School Diploma -
Eastern Alamance High School