Alex Calderon
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Outgoing insurance agent with more than 5 years of experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Sales and Service Agent
GEICO local office
12.2017 - 06.2023
- Bi-lingual insurance agent able to identify the needs of policy holders and potential customers to build trust and rapport with clients.
- Top 3 insurance agent for more than 3 years selling and servicing auto, home, renters, cycle, and other various insurance products to individuals and affinity groups within assigned territory using persuasive selling techniques.
- Maintained a comprehensive knowledge of insurance products and concepts to effectively upsell and cross-sell packages to potential customers.
- Generated quotes and proposals for clients to match individual needs.
- Educated clients on insurance policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Called prospective clients in market area to explain products offered and qualify leads.
- Used Sales Force to prepare sales reports containing customer information related to products and services purchased.
Professional Car Detailer
New Saddle Brook Auto Body
11.2013 - 11.2017
- Provided exceptional customer service and addressed customer inquiries.
- Maintained clean, tidy and safe work environment.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Technical Support Representative
CompuK
03.2006 - 06.2008
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Education
No Degree - Science, Engineering Science
Bergen Community College
Paramus, NJNo Degree - Engineering Technology
Army Forces Polytechnic University (ESPE)
Ecuador Skills
- Critical Thinking
- Problem-Solving
- Customer Service Abilities
- Organizational Skills
- Sales Strategy Development
- Relationship Building
- Closings Coordination
Certification
- Licensed Property and Casualty (NJ) - from 2018
- Certified Cybersecurity - GEICO - 2017/2023
Languages
Spanish
Native or Bilingual
Timeline
Sales and Service Agent
GEICO local office
12.2017 - 06.2023
Professional Car Detailer
New Saddle Brook Auto Body
11.2013 - 11.2017
Technical Support Representative
CompuK
03.2006 - 06.2008
No Degree - Science, Engineering Science
Bergen Community College
No Degree - Engineering Technology
Army Forces Polytechnic University (ESPE)
- Licensed Property and Casualty (NJ) - from 2018
- Certified Cybersecurity - GEICO - 2017/2023
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