Alex Campisano
LOUISVILLE,KY
Summary
Results-driven Operations Leader with a proven ability to enhance customer experiences through strategic client engagement. Developed and executed sales and budget strategies that maximized profitability. Managed daily operations, ensuring efficiency and compliance with brand standards while leading a team of 50. Maintained a turnover rate below 20%, demonstrating effective talent acquisition and retention.
Overview
4
4
years of post-secondary education
22
22
years of professional experience
Work History
High Volume Store Manager
Sephora
01.2021 - Current
- Developed sales and budget strategies with strategic vision and drive for results, maximizing sales and profitability through identification, analysis, and forecasting of sales opportunities.
- Managed day-to-day store operations, drove operational initiatives, and ensured store profitability and efficiency while cultivating creativity to reflect brand and culture of Sephora.
- Managing day-to-day store operations. Drive operational initiatives and ensure profitability and efficiency of the store. Responsible for cultivating creativity & ensuring the store best represents the brand and culture of Sephora.
- Oversaw scheduling and development of a diverse team of 50 to enhance overall performance.
- Recruited and developed a diverse team of over 50 members, emphasizing hiring practices and retention strategies to enhance overall team performance.
ASSISTANT STORE MANAGER/DISTRICT OPS MANAGER
Sephora
01.2009 - 01.2021
- Assistant manager focused on in-store logistics and operations.
- Recruited and onboarded new employees during peak times to strengthen team capacity.
- Develop strategies to correct performance deficits when teams are not meeting their KPIs
- Analyze business trends and anticipate changing business needs based on those shifts.
- Established and maintained positive relationships with inter-store teams and vendors to enhance collaboration.
- Established and maintained positive relationships with inter-store teams and vendors.
CUSTOMER EXPERIENCE MANAGER
BANANA REPUBLIC
01.2005 - 01.2009
- Drove team productivity to meet store financial, revenue, and expense targets.
- Monitors sales to ensure labor is used to maximize productivity, optimize traffic and achieve sales goals.
- Work with GM to measure the success of brand initiatives, in-store trends, and market insights to drive growth.
- Ensures team executes operational excellence by engaging customers through an in-service mindset.
- Supports implementation of product placement, marketing, and promotional strategies.
Education
Bachelor of Science - BUSINESS ADMINISTRATION
NORTHERN KENTUCKY UNIVERSITY
Highland Heights , KY 08.2005 - 05.2009
Skills
- Sales forecasting
- Budget management
- Team leadership
- Customer experience
- Talent sourcing
- Performance management
- Succession planning
- Team leadership strength
Timeline
High Volume Store Manager
Sephora
01.2021 - Current
ASSISTANT STORE MANAGER/DISTRICT OPS MANAGER
Sephora
01.2009 - 01.2021
Bachelor of Science - BUSINESS ADMINISTRATION
NORTHERN KENTUCKY UNIVERSITY
08.2005 - 05.2009
CUSTOMER EXPERIENCE MANAGER
BANANA REPUBLIC
01.2005 - 01.2009