Alex Ortiz
Ansonia
Summary
Results-driven management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
Work History
High Volume Store Manager
T-Mobile
08.2023 - Current
- Led team to achieve sales targets through effective training and performance management.
- Developed staff schedules.
- Directed operations of high-traffic store, achieving top district ranking with over 8,000 monthly customers.
- Directed and supervised a team comprising 2 assistant managers and 15 sales representatives.
- Consistently achieved aggressive sales quotas month over month.
- Won multiple winner circle awards
- Conducted regular one-on-one sessions to enhance sales team performance and address individual challenges.
District Manager
Express Stores LLC Premium T-Mobile Retailer
08.2021 - 08.2023
- Led multi-store operations, ensuring alignment with corporate objectives and customer satisfaction standards.
- Developed training programs to enhance team performance and product knowledge across retail locations.
- Analyzed sales data to identify trends, driving strategies that increased market share and profitability.
- Analyzed district KPIs using Microsoft Power BI to identify trends and initiate required modifications.
- Managed a direct report team of 8 store managers, ensuring alignment with organizational goals and operational standards.
- Secured position as the leading district in the market and attained a top 50 national ranking.
- Organized and led district meetings to align team objectives and strategies.
Store Manager
Express Stores LLC Premium T-Mobile Retailer
02.2021 - 08.2021
- Led team in achieving sales targets through effective training and motivation strategies.
- Streamlined inventory management processes to reduce shrink and improve efficiency.
- Implemented customer service protocols that enhanced overall customer satisfaction ratings.
- Developed staff schedules
- Achieved top-ranking status as #1 store in district by consistently exceeding sales quotas.
- Led store meetings focused on performance sustainability and team alignment with business objectives.
- Conducted regular one-on-one sessions to enhance sales team performance and address individual challenges.
- Utilized data visualization software, including Microsoft Power BI, to monitor key performance indicators and analyze performance trends.
- Managed customer pipeline through Salesforce, ensuring efficient tracking and follow-up on leads.
Mobile Expert
T-Mobile
08.2015 - 02.2021
- Facilitated customer engagement through personalized mobile solutions and product demonstrations.
- Mentored team members in mobile technology features and sales techniques.
- Analyzed customer feedback to enhance service offerings and improve client satisfaction.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Performed cash, card, and check transactions to complete customer purchases.
- Consistently achieved aggressive sales quotas month over month
- Won multiple winner circle awards for ranking in the top 1% of the company
Education
Associate of Science - Business Administration
Housatonic Community College
Bridgeport, CT05-2019
Skills
- Goals and performance
- Sales expertise
- Relationship building and management
- Strategic thinker
- Team development
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
High Volume Store Manager
T-Mobile
08.2023 - Current
District Manager
Express Stores LLC Premium T-Mobile Retailer
08.2021 - 08.2023
Store Manager
Express Stores LLC Premium T-Mobile Retailer
02.2021 - 08.2021
Mobile Expert
T-Mobile
08.2015 - 02.2021
Associate of Science - Business Administration
Housatonic Community College