Alex Carion
Seattle,WA
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Operations Manager
Marriott International, Inc.
Seattle
02.2021 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
Front Desk Supervisor
Marriott International, Inc.
Seattle, WA
07.2019 - 02.2021
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Front Desk Agent
Marriott International, Inc.
Seattle, WA
03.2018 - 07.2019
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Call Center Representative
Progressive Insurance
Sacramento, CA
01.2017 - 02.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Oak Ridge High School
El Dorado Hills, CA05.2012
Skills
- Process Improvement
- Performance Monitoring
- Staff Development
- Policies and Procedures Implementation
- Operational Efficiency
Timeline
Operations Manager
Marriott International, Inc.
02.2021 - Current
Front Desk Supervisor
Marriott International, Inc.
07.2019 - 02.2021
Front Desk Agent
Marriott International, Inc.
03.2018 - 07.2019
Call Center Representative
Progressive Insurance
01.2017 - 02.2018
Oak Ridge High School