Phillip Carrington
Valdosta,GA
Summary
Dedicated Professional with extensive experience in emergency operations, team leadership, and operations management across diverse areas. Highly organized with proven ability to manage and coordinate complex workflow and logistics. Effectively balances competing priorities in fast-paced environments. Formulates mutually beneficial solutions to complex challenges. Outstanding communicator and relationship-builder known for going above and beyond to ensure best possible outcomes. Regarded as a critical thinker, innovator, and a technical expert.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disaster Recovery Center Manager
Federal Emergency Management Agency, FEMA
Washington, District of Columbia
04.2023 - Current
- Managed daily operations and staff scheduling for a busy community center.
- Developed and implemented programs to enhance member engagement and satisfaction.
- Oversaw facility maintenance and ensured compliance with safety regulations.
- Trained and mentored team members to improve service delivery standards.
- Built partnerships with local organizations to expand service offerings and outreach efforts.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Established customer service standards for the center and monitored performance of staff against those standards.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
Applicant Services Program Specialist
Federal Emergency Management Agency, FEMA
Washington, District of Columbia
01.2020 - 04.2023
- Facilitated applicant onboarding for disaster assistance programs and services.
- Provided guidance on eligibility requirements and application processes for applicants.
- Coordinated communications between applicants and internal departments for issue resolution.
- Reviewed applications to ensure compliance with federal regulations and guidelines.
- Managed case files and maintained accurate records of applicant interactions.
- Responded to inquiries regarding program updates and changes in policies or procedures.
- Mitigated regulatory risks by obtaining documents, clearances, certificates and approvals from local, state, and federal agencies.
- Performed data entry tasks into computerized systems as required by the program.
- Maintained an organized filing system for all documents associated with the applicant services program.
DEPLOYMENT Supporter
Department of Homeland Security (DHS)
Leesburg, Virginia
01.2022 - 08.2022
- Supported Operation Allies Welcome Phase II; over 10k refugees provided with asylum.
- Assisted individuals in navigating federal support programs and services.
- Coordinated transportation arrangements for clients attending appointments or events.
- Educated clients about available resources and community support options.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Developed/implemented proposal for community shopping center; managed the distribution center which consisted of three stores; helped facilitate job fair for refugees and planned/managed donation clothing store.
- Created signs and flyers for the facility, assisting in communication and directions; guided Afghan refugees requiring support while accessing the facilities.
- Educated refugee families on public transportation protocols which enhanced safety and independence; planned hands-on activities including soccer, cricket, and volleyball.
- Assigned to work alongside International Office of Migration in assistance with planned departures of guests; and assisted in developing structured plan to ship back donations to charities.
- Responded to emergency phone calls for the local ‘see something say something’ hotline on base to help with the communication of any threats, crimes, and suspicious activity between guest and the responsible party.
- Provided vocational support to refugees which helped obtain substantial skills including job search, resume building, and interview process learning.
team member
FEMA Corps
Philadelphia, PA
01.2018 - 12.2019
- Assisted with the American Red Cross in 'Sound the Alarm Program' in Philadelphia, PA; trained in educating, documenting, smoke detectors, and fire safety; installed smoke detectors, documented information, and informed residents about fire safety and smoke detectors; conducted quality assurance and quality control of assignments including acting as a liaison with other groups.
- Served as a project outreach liaison; contacted non-profit organizations through email/phone call and set up independent service projects for assigned team.
- Completed individual assistance specialist course; learned how to help people in need after a disaster specifically about helping people get money or the required assistance.
- Worked on social media projects, created tweets and Facebook statuses for Region III; and created series about 100 tweets for the Region III twitter page.
- Authored 100 Facebook statuses for the Region III Facebook page including working on a region wide exercise, posting tweets for a disaster drill.
- Contributed to developing a mailing spreadsheet for over 1K listings; and helped research mailing listings to be mailed or emailed; researched email accounts to a direct person in contrast to the mailing list and worked on lead of the project to distribute to others.
- Conducted research of identification unit specialist; researched to find grants for non-profits in need of assistance after hurricane; and located grants specific to needs such as equipment, housing, and school.
- Performed multiple philanthropic activities; tasked with creating/checking data packages which assisted non-profits; and verified links on other data packages which verified links.
- Received training and certification on cable installation; installed equipment for dorms and offices; organized and maintained files of instructors; and provided essential mentorship/guidance resulting in youths achieving personal goals.
Education
OSHA 10 - OSHA 10
Florida Atlantic University
Boca Raton, FL 09.2021 - 09.2021
Certification - Cable Installation
Woodstock Job Corps Center
Diploma - General Education
Adult Learning Center
Richmond, VASkills
- Management Operations
- Customer Service
- Resource Management
- Problem Solver
- Communications
- Prioritization
- Emergency Management
- Disaster Relief
- Federal Grants
- Training & Development
- MS Office
- Emergency Analysis
- Program management
- Community outreach
- Data entry
- Team leadership
- De-escalation techniques
- Training and mentoring
- Employee scheduling
- Staff training
- Regulatory compliance
Certification
- Disaster Survivor Assistance Training, E0880, 2019
- Individual Assistance Specialist Training
- Safety & Health Training
- CPR/First Aid Training
Awards
- Presidential Volunteer Service Award, Gold, 2019
- Congressional Service Award, Bronze, 2019
- Certificate of Appreciation, 3, Department of Homeland Security
Timeline
Disaster Recovery Center Manager
Federal Emergency Management Agency, FEMA
04.2023 - Current
DEPLOYMENT Supporter
Department of Homeland Security (DHS)
01.2022 - 08.2022
OSHA 10 - OSHA 10
Florida Atlantic University
09.2021 - 09.2021
Applicant Services Program Specialist
Federal Emergency Management Agency, FEMA
01.2020 - 04.2023
team member
FEMA Corps
01.2018 - 12.2019
Certification - Cable Installation
Woodstock Job Corps Center
Diploma - General Education
Adult Learning Center