Alex Carty

Personal Information Technology Specialist to 8th Theater Sustainment Commanding General

• C-Suite Experience
• Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
• Ensured a proper environment for secure data usage.
• Maintained upgrades to all IT equipment within the general's workgroup.
• Streamlined IT processes for increased efficiency through the development of automated solutions.
• Performed daily evaluations and setup of all technical equipment within my scope.
• Worked with a flyaway kit and consoled into the router to alter configurations depending on the general's needs.

• Utilized Active Directory to create and alter user and computer accounts.
• Worked hand and hand with Cyber Security to ensure data integrity and proper handling of data.
• Enhanced customer work productivity by overseeing critical upgrades to hardware.
• Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
• Conducted daily system monitoring to verify the integrity and availability of hardware, server resources, systems, and critical processes.
• Trained end-users on new software applications, increasing productivity across departments.
• Reduced network downtime with proactive monitoring and troubleshooting.
• Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
• Worked closely with the NEC to troubleshoot network issues.
• Consoled into switches and routers to troubleshoot connectivity problems.
• Worked with Warrant Officers to configure stacks for field training exercises
• Supported over 2,000 customers at the division level.

• Diligently sought solutions during outages to sustain workload and provided alternatives to customers.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Planned and implemented upgrades to system hardware and software.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Worked with High Capacity Line of Sight Shelters during field exercises which housed Cisco stacks.
• Reimaged windows systems.
• Serviced over 500 customers

Command Post Node Technician

• Set up network profiles, security permissions and file sharing systems.
• Ensured data security, implementing encryption measures and access controls for sensitive information.
• Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
• Provided excellent customer service and maintained trust with customers.
• Configured taclanes
• Configured switches and routers based off information given by network enterprise control to provide customers with communications while in tactical environments.

• Worked with Cisco routers and switches to remedy network faults.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Worked side by side with network technicians monitoring network availability
• Trained end-users on new software applications, increasing productivity across departments.
• Established IT policies and procedures, fostering a culture of security awareness within the organization.
• Serviced all of Camp Arifjan with network capabilities