Leisa Coffman
Columbus,OH
Summary
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in technical matters with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature. Detail-oriented Accounting Assistant offers over 10 years of experience in administrative and technical matters. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability.
Overview
23
23
years of professional experience
Work History
General Accounting Representative
Micro Center Corporate Headquarters
11.2015 - Current
- Increase customer satisfaction by addressing and resolving complaints in a timely manner for all 26 locations of stores in the United States.
- Enhance company reputation by providing exceptional customer service and support.
- Streamline internal processes for improved efficiency, reducing overall costs for the organization.
- Exceed performance targets through diligent work ethic and focus on results-driven tasks.
- Develop comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
- Optimize workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Champion change initiatives that positively impacted workplace culture and employee morale across various departments within the company.
- Handle customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Document Processor
Subcontractor
12.2012 - 11.2015
- Enhanced document processing efficiency by implementing advanced software tools and techniques.
- Streamlined workflow for faster document processing, leading to improved productivity and time management.
- Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.
- Collaborated with team members on complex projects, resulting in consistently high-quality work and client satisfaction.
Office Manager
G Mechanical
08.2011 - 12.2012
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Ensured compliance with federal and state regulations by maintaining updated knowledge of tax laws and reporting requirements.
- Completed payroll accurately and timely to meet employee expectations.
Director of Marketing
Edward J Davidson Company
02.2001 - 09.2011
- Boosted brand awareness by implementing targeted marketing campaigns and strategic partnerships.
- Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
- Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
- Spearheaded digital marketing efforts, including website redesign and social media strategy, driving significant growth in online traffic and conversions.
Education
Some College (No Degree) -
Columbus State Community College
Columbus, OHSkills
- Technical Troubleshooting
- Performance Improvement
- Market Intelligence
- Customer Relations
- Strategic Direction
- Conflict resolution
- Time management
- Technical aptitude
- Performance Optimization
- Data Analysis
- IT Troubleshooting
- Critical Thinking
Timeline
General Accounting Representative
Micro Center Corporate Headquarters
11.2015 - Current
Document Processor
Subcontractor
12.2012 - 11.2015
Office Manager
G Mechanical
08.2011 - 12.2012
Director of Marketing
Edward J Davidson Company
02.2001 - 09.2011
Some College (No Degree) -
Columbus State Community College
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