Alex Castillo
Summary
Associate Team leader with 8 years at Whole Foods Market (4 in leadership), directing shifts of ~6 team members in a high volume department. Skilled at coaching team members, resolving customer concerns, and keeping standards in a fast paced customer-facing environment. NASM certified Personal Trainer and AED/CPR certified. Bilingual (English/Spanish).
Overview
1
1
Certification
12
12
years of post-secondary education
14
14
years of professional experience
Work History
Grocery Associate Team Leader
Whole Foods Market
New York, New York
01.2023 - Current
- Direct shifts averaging 6 Team Members, delegating tasks and keeping the team on track while assisting customers and online shoppers
- Helped sustain department sales growth 20% over 4 years while meeting operational compliance metrics
- Train and coach Team Members on customer service and store standards; take part in interviewing new hires
- Maintain consistently perfect or near perfect food safety audit scores (Steritech)
- Complete corrective actions on audit findings and coach team members on performance and compliance issues
- Set up promotional displays, order product, run inventory scans, identify and scan down shrink, and build team schedules
Grocery Supervisor
Whole Foods Market
New York, New York
09.2022 - 01.2023
- Oversaw grocery operations, including shelf stocking and inventory control
- Designed and set up promotional displays that improved the customer experience and boosted sales
- Delegated tasks and monitored KPIs to improve team productivity and in stock metrics
Grocery Team Member
Whole Foods Market
New York, New York
09.2018 - 09.2022
- Stocked inventory, kept products available, and checked expiration dates to maintain quality standards
- Assisted shoppers, answered product questions, and resolved concerns to deliver excellent customer service
Crew member
Burger King
Brooklyn, New York
03.2013 - 09.2019
- Prepared food in compliance with food safety standards while delivering fast, friendly service
- Operated the cash register during peak hours and trained new crew members
Education
High School Diploma -
James Madison High School
Brooklyn, NY06-2012
Some College (No Degree) - Exercise Science
Kingsborough Community College
Brooklyn, NY 03.2015 - 11.2026
Skills
- Team Leadership, Coaching & Training
- Customer Service & Conflict Resolution
- Task Delegation & Scheduling
- Sales, Promotions & Visual Merchandising
- Inventory, Ordering & Shrink Control
- POS & and Cash Handling
- Safety & Compliance
- Bilingual Communication (English/Spanish)
Certification
- NASM Certified Personal Trainer
- AED/CPR Certified
- Food Handler’s Certification
Timeline
Grocery Associate Team Leader
Whole Foods Market
01.2023 - Current
Grocery Supervisor
Whole Foods Market
09.2022 - 01.2023
Grocery Team Member
Whole Foods Market
09.2018 - 09.2022
Some College (No Degree) - Exercise Science
Kingsborough Community College
03.2015 - 11.2026
Crew member
Burger King
03.2013 - 09.2019
High School Diploma -
James Madison High School