ALEX CHIQUI
Lake Elsinore,CA
Summary
Expertise in IT support with a proven track record of resolving over 50 helpdesk requests, significantly enhancing user satisfaction. Proficient in software updates and implementation of security protocols to protect user data. Effective communication skills ensure optimal functionality of communication systems, contributing to overall mission readiness.
Overview
1
1
Language
14
14
years of professional experience
Work History
IT Specialist
US Army National Guard
New York, NY
12.2012 - Current
- Updated software versions with patches and new installations, enhancing security of user data.
- Provided technical support for communication between AN/PRC 158 and Mexmil radios, enhancing mission readiness.
- Executed system observations and entered commands, ensuring optimal operational functionality.
- Resolved over 50 helpdesk requests through efficient troubleshooting, improving user satisfaction.
- Conducted telephone consultations to diagnose user issues using testing scripts and probing questions.
Personal Trainer
Crunch Fitness Gym
Brooklyn, NY
09.2018 - 03.2020
- Designed individualized fitness and nutrition plans that supported client weight loss and enhanced cardiovascular training
- Developed tailored exercise recommendations and activity lists for clients
- Trained clients effectively and built dynamic customer relationships, which cut learning time in half
- Assessed client goals and needs through effective communication
- Successfully completed training initiatives, increasing customer loyalty
Driver
Uber
New York, NY
01.2015 - 01.2018
- Transported clients safely to designated destinations, ensuring on-time arrivals.
- Drove trucks between job sites for efficient delivery of workers and supplies.
- Planned optimal routes to minimize delays and enhance time efficiency.
- Implemented secure loading methods to protect goods from damage during transport.
- Engaged with riders to ensure satisfaction and address any concerns throughout journeys.
- Followed traffic laws and safety regulations, demonstrating professionalism in all driving activities.
Education
Some College (No Degree) - Mechanical Engineering
New York City College of Technology
Brooklyn, NYSkills
- Technical support
- Troubleshooting and diagnostics
- Service desk assistance
- Help desk resolution
- IT troubleshooting
- Application support
- Network troubleshooting
- Software installation
- Security patching
- System monitoring
- Problem solving
- Customer support assessment
Languages
Spanish
Full Professional
Timeline
Personal Trainer
Crunch Fitness Gym
09.2018 - 03.2020
Driver
Uber
01.2015 - 01.2018
IT Specialist
US Army National Guard
12.2012 - Current
Some College (No Degree) - Mechanical Engineering
New York City College of Technology