Alex Courson
Management
Tampa,FL
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Customer Experience Manager
Goth Knock, LLC
Tampa, FL
04.2021 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Established performance and service goals and held associates accountable for individual performance.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
Chief Animal Technician
Ut Southwestern Medical Center
Dallas, TX
01.2017 - 03.2021
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Performed laboratory tasks by developing radiographs and x-ray images and testing blood and bodily fluids.
- Designed training manuals and education techniques to train personnel in laboratory procedures.
- Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
- Supported animal surgeries by preparing animals, maintaining surgical equipment and monitoring animal condition after surgery.
- Restrained animals safely during exams and procedures.
- Assisted senior staff with blood analyses and physical assessments.
- Coordinated and aided research staff by clarifying IACUC and AAALAS Guidlines.
Business Owner
Courson Coins
Garland, TX
08.2010 - 01.2017
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Prepared annual budgets with controls to prevent overages.
- Conducted audit inspections and independent checks to verify parts and materials.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Entered income and expense details into business databases to track purchases and address variances.
- Trained and coached new and existing employees to boost staff productivity.
- Optimized team hiring, training and performance.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX 08.2005 - 06.2009
Skills
- Sales Reporting
Timeline
Customer Experience Manager
Goth Knock, LLC
04.2021 - Current
Chief Animal Technician
Ut Southwestern Medical Center
01.2017 - 03.2021
Business Owner
Courson Coins
08.2010 - 01.2017
High School Diploma -
Lakeview Centennial High School
08.2005 - 06.2009
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