Alex Cross
Brunswick,GA
Summary
Proven to enhance customer satisfaction through exceptional service and effective problem-solving, I excelled at Starbucks by fostering a positive team environment and maintaining high productivity. Skilled in cash handling and known for a friendly demeanor, I consistently contributed to positive outcomes and customer loyalty. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Publix
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Barista
Starbucks
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Business
College of Coastal Georgia
Brunswick, GA05.2028
Skills
- Exceptional customer service
- Team Player
- New Hire Training
- Multitasking
- Display Maintenance
- Organizational Skills
Volunteer Work
- Volunteered on several occasions at San Juan Del Rio Church, FL
- Volunteered at a homeless shelter to help the less fortunate in St. Augustine, FL
Languages
American Sign Language
Native or Bilingual
Timeline
Barista
Starbucks
05.2024 - Current
Customer Service Associate
Publix
02.2022 - Current
Bachelor of Arts - Business
College of Coastal Georgia