Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Volunteer
Timeline
Generic

Alex Davis

Centennial,CO

Summary

Attentive Senior Business Systems Analyst with 5 years helping companies design and build technical systems customized perfectly for unique needs. Masterful at uncovering economical solutions to system design tasks of any scale. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Business Systems Analyst

Churchill Mortgage Corporation
06.2022 - 09.2023
  • Collaborated with stakeholders and technology team to clearly document business and system change requests.
  • Identified and communicated areas of possible system improvement to enhance overall business performance.
  • Guided implementation of solutions by documenting system enhancements and training end-users on software capabilities.
  • Troubleshot incidents reported by end-users to identify potential system changes or provide additional training on software.
  • Supported quality assurance and development team members by providing clarity of business requirements and test cases.

Lead Business Systems Analyst

Cherry Creek Mortgage, LLC.
08.2021 - 06.2022
  • Assisted in organizing and overseeing project assignments to drive system enhancements and fixes.
  • Collected, defined and analyzed business requirements to create focused solutions.
  • Trained business personnel in use of systems.
  • Drove team meetings to help further training and provide clarity for business analysis team.
  • Presented business leaders with suggested system enhancements to drive project planning.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.


Business Systems Analyst

Cherry Creek Mortgage, LLC.
01.2019 - 08.2021
  • Collected, defined and analyzed business requirements to create focused solutions.
  • Trained business personnel in use of systems.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Helped deploy system enhancements and system defect fixes to improve field operations.
  • Collaborated with quality assurance and development team members to run test cases and review new functionality.

Software Quality Assurance Analyst

Cherry Creek Mortgage, LLC.
07.2018 - 12.2018
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Tested compatibility of new functionality or updates in software systems.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Recommended changes and corrections to developers and business analysts for optimal software performance and usability.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Advised developers on problems with software functionality, performance, and other issues.

Education

Bachelor of Science - Psychology

Colorado State University
Fort Collins, CO
05.2015

Skills

  • Change Management
  • Business Documentation
  • Project Management
  • Systems Analysis
  • Requirements Gathering
  • Analytical Thinking
  • Active Listening
  • Dependable and Responsible
  • Research
  • Client Relationship Management

Certification

  • First Aid/CPR Certified

Additional Information

Adult/ Pediatric CPR/ First Aid Certified by American Red Cross

Volunteer

- 2021 to 2023 - Volunteer Hotline Advocate at The Blue Bench 

Timeline

Senior Business Systems Analyst

Churchill Mortgage Corporation
06.2022 - 09.2023

Lead Business Systems Analyst

Cherry Creek Mortgage, LLC.
08.2021 - 06.2022

Business Systems Analyst

Cherry Creek Mortgage, LLC.
01.2019 - 08.2021

Software Quality Assurance Analyst

Cherry Creek Mortgage, LLC.
07.2018 - 12.2018

Bachelor of Science - Psychology

Colorado State University

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Alex Davis