COMFORT VANDI
Washington D.C,MD
Summary
Attentive Senior Systems Analyst with five (5) plus years helping companies design and build technical systems customized perfectly for unique needs. Masterful at uncovering economical solutions to system design tasks of any scale. Keen to help clients design and acquire systems that overperform business needs while coming in under budget.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Senior Business Systems Analyst
Quality Systems Management, Inc
05.2022 - Current
- Conducted 15 training sessions for junior analysts over three months, resulting in a 20% increase in team proficiency in Independent Verification and Validation methodologies and tools. This improvement directly contributed to a measurable enhancement in the overall skill set within the department, as evidenced by a 25% decrease in error rates in subsequent validation processes.
- Maintained detailed validation documentation, including test plans, reports, and issue tracking, ensuring transparency and accountability throughout the validation process.
- Collaborated with upper management to drive strategy and implement new processes.
- Determined operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
Institutional Securities Client Onboarding Associate
Morgan Stanley
08.2021 - 05.2022
- Retained a consistent 95% client satisfaction rating through exceptional service delivery, evidenced by a 20% increase in positive client feedback and a 15% decrease in reported service issues.
- Conducted 5 weekly meetings with existing customers and prospects, resulting in a 10% increase in customer engagement.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Liaised with customers and internal sources to identify and remove roadblocks to institutional fund creation.
Operations Associate
T. Rowe Price
01.2019 - 06.2021
- Played a pivotal role as a member of a lean sprint team dedicated to enhancing the check process system, contributing to a 30% reduction in processing time and an improved accuracy rate of 98% within six months of project launch.
- Proactively monitored account activity, identifying, and reporting suspicious transactions or activities to regulatory authorities, thereby mitigating potential risks and demonstrating a strong commitment to financial integrity
- Maintained and prioritized to-do lists and followed up to complete tasks on time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
Relationship Banker
M&T Bank
01.2018 - 01.2019
- Enhanced customer satisfaction scores by 15% through personalized financial consultations, addressing over 20 client concerns, and effectively resolving account-related issues, contributing to improved customer loyalty and retention
- Exceeded quarterly sales targets by 25% through successful cross-selling of banking products, including credit cards, personal loans, and investment services, while maintaining a strong focus on compliance and risk management
- Mentored and trained three junior bankers, leading to a 25% improvement in their sales performance within six months, helping them meet and exceed their individual sales goals.
- Analyzed customers' financial information to deliver personalized account guidance.
Education
Master of Science in Applied Information Technology -
TOWSON UNIVERSITY
Towson, MD12.2020
Bachelor of Science in Finance -
University of Baltimore
Baltimore, MD12.2017
Skills
- AWS Services
- EC2
- S3
- DynamoDB
- CloudFormation
- CloudWatch
- VPC and Networking
- IAM and Security
- SNS and EventBridge
- AWS CLI
- AWS Pricing
- Elastic Transcoder
- GuardDuty
- Route 53
- Verification and Validation (V&V)
- Operations Management
- Project Management
- Stakeholder Relationships
- Agile Methodologies
- Business Process Improvement
- Software Development Life Cycle
- Business Documentation
- Change Management
- Agile Methodologies
- Cross-Functional Collaboration
- Program Implementation
- JIRA nad Confluence
- Service Now (for ticketing)
- Linux /Windows Support
- Amazon Web Services CLI
- Microsoft Office Suite
Certification
- AWS Cloud Practitioner
- AWS Solutions Architect-Associate
- SAFe Scrum Master
Personal Information
www.linkedin.com/in/comfort-v-82129022a
Timeline
Senior Business Systems Analyst
Quality Systems Management, Inc
05.2022 - Current
Institutional Securities Client Onboarding Associate
Morgan Stanley
08.2021 - 05.2022
Operations Associate
T. Rowe Price
01.2019 - 06.2021
Relationship Banker
M&T Bank
01.2018 - 01.2019
Master of Science in Applied Information Technology -
TOWSON UNIVERSITY
Bachelor of Science in Finance -
University of Baltimore
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