Akshita Jaiswal
Dublin,CA
Summary
A learning enthusiast with 7 years of experience in systems integration and project management skills with strong passion to learn and grow business initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Business Systems Analyst
Amplitude Inc
06.2022 - Current
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Identified areas of possible system improvement to enhance overall business performance.
- Documented E2E leads flow to identify any gaps in the leads flow.
- Work with stakeholder to create a roadmap, Lead the backlog prioritization and create user stories and conducted the agile ceremonies
- Monitored project progress by tracking jira task and publishing sprint progress reports.
- Performed admin configuration for LeanData, FullCircle,Salesforce, Marketo.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Troubleshot incidents reported by stakeholder, identify the root cause and fixing the issue.
- Communicated and explained business requirements to Engineers to understand and implement functional demands.
- Lead various Unknown to Lead initiatives to ensure that we capture the most qualified leads and nurture them appropriately.
Sr.Business Systems Analyst
Yelp Inc
11.2017 - 06.2022
- Develop product roadmap and work with cross-functional teams of engineers, marketing manager, marketing analyst and business operation to build scalable solution for Marketing Automation Systems.
- Serve as product owner within agile scrum team, write user stories, prioritize project backlog.
- Collaborate with stakeholders across organization, gather requirements, and translate requirements and user needs into tangible interaction design through detailed user flows.
- Assist with data analysis to uncover insights that drive business value and impact.
- Lead conversion feeds attribution model project integration which helps our performance marketing team with campaign optimization and smart bidding on various partners.
- Own policies surrounding proper campaign building and set up in Marketing Automation System
- Ensure all necessary data points are captured and campaign launch activities operate seamlessly.
- Assist marketing teams with campaign building and manage testing activities for campaigns as per business requirements.
- Provide solutions to business problem with current system integration and document them.
- Designing API campaigns to access data for our dynamic email content.
- Deep understanding on data attributes required to integrate with our CRM tools(Braze, Salesforce marketing cloud, Pardot) to automate marketing campaign.
- Excellent troubleshooting skills.
Applications Programmer Analyst/Business System Analyst
Autodesk Inc
04.2016 - 09.2017
- Developed automated pipeline for Marketing automation systems for customer engagements data analysis and reporting.
Analyst
Serco BPO
11.2012 - 06.2013
- Data Modeling and Analysis (Analyzing data given submitted by users on Google maps, verify and updating data on Google Maps
Technical Support Analyst
IBM India Private Ltd
05.2012 - 11.2012
- Ensured Service Level Agreements (SLAs), open tickets and provide technical support to the Qantas airline systems.
Education
Master’s - Computer Science
Northwestern Polytechnic University
Fremont, CA12.2015
Skills
- Database: MySQL, HiveQl, Amazon Redshift
- Cloud Services: AWS-EC2, AWS- S3
- CRM: Salesforce, Salesforce Marketing Cloud, Braze, Marketo, Iterable,LeanData, FullCircle, Google Analytics
- Programming language: Python, HTML5
- Project Management: Agile
- B2B and B2C
Accomplishments
- Bravo Award for being consistent performer at IBM
Certification
Certified Scrum Master Scrum Alliance
Timeline
Senior Business Systems Analyst
Amplitude Inc
06.2022 - Current
Sr.Business Systems Analyst
Yelp Inc
11.2017 - 06.2022
Applications Programmer Analyst/Business System Analyst
Autodesk Inc
04.2016 - 09.2017
Analyst
Serco BPO
11.2012 - 06.2013
Technical Support Analyst
IBM India Private Ltd
05.2012 - 11.2012
Master’s - Computer Science
Northwestern Polytechnic University