Alex Dawson
Marquez
Summary
Dynamic Service Technician with extensive experience at Georgia Poultry, excelling in installation and repair. Proven track record in enhancing customer satisfaction through exceptional service and effective problem resolution. Skilled in preventive maintenance and committed to safety procedures, ensuring efficient operations and reduced downtime. Adaptable and detail-oriented, dedicated to delivering high-quality results.
Overview
5
5
years of professional experience
Work History
Service Technician
Georgia Poultry
07.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Owner/Operator
Circle D Farm Equipment Repair
10.2022 - 07.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Supported agricultural clients through field visits, providing onsite troubleshooting assistance as needed.
- Performed thorough diagnostic tests using advanced electronic systems to identify root causes of mechanical issues accurately.
- Maintained detailed service records, ensuring accurate documentation for future reference.
- Reduced equipment downtime by conducting regular preventative maintenance tasks.
Heavy Diesel Mechanic
AL Helmcamp
04.2022 - 10.2022
- Reduced downtime for vehicles by quickly diagnosing and fixing mechanical issues.
- Enhanced equipment reliability by performing routine maintenance and repairs on heavy diesel machinery.
- Increased customer satisfaction by providing timely and accurate repair services for their heavy diesel equipment.
- Streamlined workflow in the repair shop, maintaining a clean and organized workspace to facilitate efficient repairs.
- Rebuilt components including engines, transmissions or braking systems when required instead of replacing with new parts, reducing costs for clients.
- Minimized safety risks by adhering to strict safety protocols during all repair projects.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
Correctional Officer
La Salle Corrections
01.2022 - 04.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Service Technician
Normangee Tractor & Impl
06.2020 - 01.2022
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Education
Diploma - Diploma
Buffalo High School
Buffalo, TX05.2019
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Problem and issue resolution
- Flexible and adaptable
- Service reports
- Safety procedures adherence
Affiliations
Dew VFD: April 2017-May 2019
Normangee VFD: March 2020-May 2021
Marquez VFD: September 2021-Present
Timeline
Service Technician
Georgia Poultry
07.2024 - Current
Owner/Operator
Circle D Farm Equipment Repair
10.2022 - 07.2024
Heavy Diesel Mechanic
AL Helmcamp
04.2022 - 10.2022
Correctional Officer
La Salle Corrections
01.2022 - 04.2022
Service Technician
Normangee Tractor & Impl
06.2020 - 01.2022
Diploma - Diploma
Buffalo High School
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