ALEX DEMEULES
Trustone Financial Credit Union
OTSEGO,USA
9
years of professional experience
Lending specialist with strong track record in financial services. Adept at analyzing creditworthiness, managing loan portfolios, and ensuring compliance with regulatory standards. Known for teamwork, adaptability, and delivering impactful results. Skilled in risk assessment, customer relations, and financial analysis.
Work History
Consumer Lending Specialist
10 Months- Guided members through loan options, disclosures, and closing requirements with clear, professional communication.
- Processed consumer loan applications, verifying credit data, income, and collateral details for lending decisions.
- Reviewed loan documentation for accuracy, compliance, and completeness before funding and booking.
- Coordinated with underwriters, branch staff, and loan operations to resolve exceptions and advance files.
- Resolved escalated lending inquiries, delivering timely solutions while protecting service standards and compliance.
PERSONAL BANKER 2
2 Years 8 Months- Delivered exceptional member service, increasing customer satisfaction and fostering loyalty.
- Manage home equity loans and business credit card applications, optimizing financial solutions.
- Managed home equity loans and business credit card applications, providing tailored financial solutions.
- Facilitated deposit account applications, simplifying account setup and maintenance processes.
PERSONAL BANKER 1
1 Year- Facilitated deposit account applications, streamlining setup and maintenance for improved customer experience.
- Delivered exceptional member service, contributing to increased customer satisfaction and loyalty.
- Processed vehicle and personal loans, ensuring accuracy and efficiency in all transactions.
BRANCH OPERATIONS ASSOCIATE MANAGER
4 Years 1 Month- Resolved conflicts, improving team onboarding and aligning branch strategies.
- Delivered exceptional client service, efficiently handling transactions.
- Identified client needs, connecting them with senior bankers.
- Identified client needs and referred them to senior bankers for tailored solutions.
- Scheduled daily tasks to improve workflow efficiency. to optimize branch operations.
Education
HIGH SCHOOL DIPLOMA
Skills
TruStone Systems (Experienced)
Meridian Link (Experienced)
Conflict Resolution (Experienced)
Credit Evaluation (Skillful)
Risk Assessment (Skillful)
Analytical Thinking (Experienced)
Attention to Detail (Experienced)
Time Management (Experienced)
Documentation review (Experienced).
Timeline
Consumer Lending Specialist
Trustone Financial Credit Union
12.2025 - CurrentRead More
PERSONAL BANKER 2
Trustone Financial
04.2023 - 12.2025Read More
PERSONAL BANKER 1
Trustone Financial
04.2022 - 04.2023Read More
BRANCH OPERATIONS ASSOCIATE MANAGER
Wells Fargo Bank
03.2018 - 04.2022Read More
Big Lake High School
HIGH SCHOOL DIPLOMA
Read More