Alex Desamours
Miami,FL
Summary
Dynamic Grocery Team Leader with a focus on team leadership, customer service, and safety compliance. Proven ability to enhance customer satisfaction and streamline operations through effective staff training and inventory management.
Overview
17
17
years of professional experience
Work History
Grocery Team Leader
Publix
Miami, FL
02.2008 - 04.2025
- Led grocery team to ensure smooth daily operations and customer satisfaction.
- Trained new team members on product knowledge and store procedures.
- Managed inventory levels to maintain stock availability and freshness.
- Coordinated product displays to enhance customer shopping experience.
- Assisted customers with inquiries and provided exceptional service.
- Implemented safety protocols to ensure a secure shopping environment.
- Monitored team performance and provided constructive feedback regularly.
- Collaborated with management to optimize store layout and merchandising strategies.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Conducted regular checks on price tags to ensure accuracy across all products in the store.
- Maintained and updated daily records of store inventory, personnel schedules and customer orders.
- Organized team members to ensure efficient stocking of shelves and backroom areas.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Built lasting client relationships by organizing and planning sales events.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Miami Edison Senior High
Miami, FL07-2007
Skills
- Inventory management
- Product merchandising
- Team leadership
- Customer service
- Training and coaching
- Safety compliance
- Cash handling
- Stock replenishment
- Stock rotation
- Store layout
- Employee coaching
- Ordering of products
- Product display oversight
- Store opening
Languages
French
Limited
Creole
Professional
Timeline
Grocery Team Leader
Publix
02.2008 - 04.2025
High School Diploma -
Miami Edison Senior High