Alex Diaz
Punta Gorda,FL
Summary
IT professional with hands-on experience supporting enterprise healthcare infrastructure, high-availability production environments, and Cisco-based network operations. Skilled in troubleshooting complex network and infrastructure issues, maintaining secure and reliable enterprise systems, and supporting mission-critical operations across Cisco Catalyst switching, Cisco Meraki, Cisco Unified Communications Manager (CUCM), Cisco Unity, voice gateways, terminal servers, ISP connectivity, and cloud-connected environments. Experienced in incident, problem, and change management using ServiceNow while following ITIL best practices.
CompTIA Security+, Network+, A+, Project+, Linux Essentials, and ITIL 4 Foundation certified, with a strong foundation in enterprise networking, systems administration, cybersecurity, Linux, and IT service management. Currently pursuing a Bachelor of Science in Cybersecurity and Information Assurance at Western Governors University (expected 2026). Passionate about network security, cloud security, and cyber defense, with a proven ability to deliver secure, resilient, and high-performing IT solutions in fast-paced enterprise environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Network Technician
Lee Health Medical
03.2025 - Current
- Support enterprise healthcare production environments, ensuring high availability and minimizing downtime across critical network infrastructure.
- Troubleshoot and resolve complex network, connectivity, and infrastructure issues in Cisco and cloud-connected enterprise environments.
- Provision, configure, and maintain Cisco Catalyst switches and chassis, including switch port management, audits, and network activations.
- Perform network patching, cable provisioning, and port activation to support new deployments, system upgrades, and infrastructure changes.
- Support and troubleshoot voice infrastructure, including Cisco Unified Communications Manager (CUCM), Cisco Unity, voice gateways, and terminal servers.
- Maintain and troubleshoot Cisco Meraki networking environments and ISP connectivity to ensure reliable network performance.
- Support InformaCast IP speaker systems and enterprise communication services across healthcare facilities.
- Execute incident, service request, and change management processes using ServiceNow while adhering to ITIL best practices.
- Monitor production systems, identify root causes of network issues, and implement timely resolutions to maintain operational continuity.
- Apply security best practices by supporting secure network operations, assisting with incident response, and maintaining enterprise infrastructure in compliance with organizational standards.
Freight Broker / Transportation Dispatcher
Legs Transportation
03.2013 - 12.2023
- Managed dispatch for 5-10 drivers daily, demonstrating strong leadership, communication, and problem-solving skills.
- Scheduled and negotiated freight loads via DAT and TruckStop, increasing route efficiency and profitability by 15%.
- Tracked and updated freight status in real-time, proactively resolving issues to ensure on-time deliveries.
- Maintained accurate records for billing and compliance, showcasing organizational and time management abilities.
Education
B.S. - Cybersecurity and Information Assurance
Western Governors University
09-2026
Certification
- 06/2026 Linux Essentials LPI
- 06/2026 Cisco CCST Networking
- 04/2026 CompTIA Project+
- 09/2025 ITIL v4 Foundations
- 02/2025 CompTIA Security+
- 12/2024 CompTIA Network+
- 06/2024 CompTIA A+
Timeline
Network Technician
Lee Health Medical
03.2025 - Current
Freight Broker / Transportation Dispatcher
Legs Transportation
03.2013 - 12.2023
B.S. - Cybersecurity and Information Assurance
Western Governors University