Alex Dowden
Tomball,TX
Summary
Developed skills in customer engagement and brand promotion within retail and food environments, seeking to transition into a new field. Knowledge of effective communication and relationship-building techniques and understanding of brand strategies. Able to adapt and apply these skills to various professional settings, aiming to contribute to new and dynamic roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Brand Representative
Abercrombie & Fitch
09.2024 - Current
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Cashier
HEB Grocery Store
11.2023 - 06.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Host
Ciscos Mexican Restaurant
07.2023 - 11.2023
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Receptionist
Woodlands Sportsplex
10.2022 - 02.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School Diploma -
Lone Star College
Tomball, TX05-2025
Skills
- Fraud Prevention Awareness
- Professionalism and Courtesy
- Promotions and Discounts Understanding
- Patience and Empathy
- Basic Math Competence
- Reliability and punctuality
- ID Verification
- Customer Assistance
- Payment Collection
- POS Systems
- Effective communicator
Certification
- CPR
- AED
Timeline
Brand Representative
Abercrombie & Fitch
09.2024 - Current
Cashier
HEB Grocery Store
11.2023 - 06.2024
Host
Ciscos Mexican Restaurant
07.2023 - 11.2023
Receptionist
Woodlands Sportsplex
10.2022 - 02.2023
High School Diploma -
Lone Star College
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