Summary
Overview
Work History
Education
Skills
Timeline
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Shacarrea Jordan

Jackson,GA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Walgreens. Skilled in conflict resolution and inventory management, I excel in high-pressure environments, consistently achieving sales quotas. My commitment to excellence and strong work ethic have significantly contributed to my professional growth and the success of my teams.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walgreens
McDonough, GA
11.2024 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Paraprofessional

Henderson Middle School
Jackson, GA
07.2023 - Current
  • Customized small group and individual classroom activities based on differentiated learning needs.
  • Assisted children at stations during small-group learning periods.
  • Assisted in the development and implementation of individualized education plans for students with special needs.

Ramp Agent

Southwest Airlines
Atlanta, GA
01.2021 - 11.2024
  • Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
  • Assisted passengers with special needs or requests regarding their baggage.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.

Education

Associate of Arts - General Studies

Southern Crescent Technical College
Griffin, GA
05-2027

High School Diploma -

Upson Lee High School
GA
05-2010

Skills

  • Product restocking
  • Returns processing
  • Cash handling expertise
  • Written and verbal communication
  • Conflict resolution
  • Customer assistance
  • Work ethic and integrity
  • Sales transactions
  • Inventory management
  • Fraud prevention awareness
  • Merchandise restocking
  • Product knowledge
  • Training and onboarding
  • Decision making aptitude
  • Scanner operations

Timeline

Customer Service Representative

Walgreens
11.2024 - Current

Paraprofessional

Henderson Middle School
07.2023 - Current

Ramp Agent

Southwest Airlines
01.2021 - 11.2024

Associate of Arts - General Studies

Southern Crescent Technical College

High School Diploma -

Upson Lee High School

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Shacarrea Jordan