Alex Dubeau
Atlanta,GA
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Target
02.2022 - 08.2023
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Established and maintained performance, quality and service standards for professional customer care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Restaurant Team Member
Bubbas
01.2019 - 03.2020
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Hostess
Mashd
09.2016 - 08.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - Sociology
Hardin Simmons University
Abilene, TXHigh School Diploma -
Centennial High School
Frisco, TX06.2017
Skills
- Customer Relations
- Retail Sales Customer Service
- Customer Satisfaction
- Problem-Solving Ability
Timeline
Team Leader Manager
Target
02.2022 - 08.2023
Restaurant Team Member
Bubbas
01.2019 - 03.2020
Hostess
Mashd
09.2016 - 08.2017
No Degree - Sociology
Hardin Simmons University
High School Diploma -
Centennial High School