Alex Dykhuizen
Phoenix,AZ
Summary
As a driven employee of Arion Care Solutions for the past 13 years I held the position(s) of Provider, Administrative Assistant, Area Supervisor, EPD Supervisor, VET Services Manager and Assistant Area Manager. With a desire to grow in my professional development I have displayed a strong ability to adapt to the skill sets required of various positions. I am dedicated to streamlining operations and maximizing team performance with a drive to improve processes and increase efficiency with a hands-on management style by bringing strong communication, planning and problem solving abilities.
Overview
12
12
years of professional experience
Work History
Area Supervisor
Arion Care Solutions
04.2023 - Current
- Work directly with families and staff to ensure a high quality level of care for our members.
- Initiated performance improvement strategies to increase efficiency.
- Built and developed positive working relationships to increase team building amongst co-workers.
- Developed strong relationships with families and staff, building trust through open communication and consistent follow-up on concerns.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate means of resolution.
Veteran Services Manager
Arion Care Solutions
03.2015 - 03.2024
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Traveled across the state promoting our services to various hospitials and medical clinics.
Assistant Area Manager
Arion Care Solutions
02.2022 - 04.2023
- Ensured compliance with company policies and procedures by regularly reviewing documentation and updating as needed.
- Collaborated with other Area Managers to share best practices and optimize overall company performance.
- Mentored team members to enhance professional development and accountability in workplace.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and implemented strategies to improve efficiency and time management.
North Valley Supervisor
Arion Care Solutions
Phoenix , AZ
10.2012 - 02.2022
- Have conducted interviews, hired, and trained staff in various roles within Arion Care Solutions.
- Worked directly with families and state services to provide a high level of care to individuals with disabilities.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Participated in team-building activities to enhance working relationships.
Education
High School Diploma -
Boulder Creek High School
Western New Mexico University
Silver City, NMSkills
- Staff supervision
- Multitasking Abilities
- Problem-Solving
- Dependable and Responsible
- Analytical and Critical Thinking
- Verbal and written communication
- Staff Development and Training
- Adaptable and Resilient
- Team Management
- Proficient in Excel, Microsoft Word, and SpokeChoice
Timeline
Area Supervisor
Arion Care Solutions
04.2023 - Current
Assistant Area Manager
Arion Care Solutions
02.2022 - 04.2023
Veteran Services Manager
Arion Care Solutions
03.2015 - 03.2024
North Valley Supervisor
Arion Care Solutions
10.2012 - 02.2022
High School Diploma -
Boulder Creek High School
Western New Mexico University