BEVERLY COOK
Houston
Summary
Skilled Area Supervisor with experience in managing operations, handling staff training programs and ensuring compliance with company policies. Possess strong organizational, leadership and communication skills which have been crucial to achieving operational efficiency and meeting set targets. Known for strategic planning abilities and adeptness at problem-solving, resulting in improved workflow processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Supervisor
Ross Dress for Less
Houston
07.2025 - Current
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored new staff on company policies and operational procedures.
- Coordinated inventory management and restocking processes to maintain product availability.
- Resolved customer inquiries and complaints promptly to maintain a positive shopping experience.
- Facilitated staff meetings to promote teamwork and communication.
- Monitored employee performance, providing feedback and coaching as needed.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Managed payroll activities including timesheets submission and approval process.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Analyzed sales data from various reports to determine areas where improvements could be made.
- Planned and coordinated promotional events to increase customer traffic at store locations.
Overnight coverage lead
HEB Grocery Store
Spring
09.2024 - 02.2025
- Managing the overnight team: Coordinating with team members to ensure tasks like stocking, product rotation, and cleaning are completed.
- Ensuring store standards: Maintaining quality and organization in the store during overnight hours.
- Problem-solving and leadership: Addressing issues as they arise, making sure things run smoothly in the absence of day shift managers.
- Communication: Keeping open communication with store leadership and providing feedback to improve operations.
- Maintained up-to-date knowledge of industry best practices for management efficiency.
- Resolved conflicts within teams promptly to maintain a positive work environment.
- Maintained leadership continuity by acting as manager on duty in absence of general manager.
Stock Controller
HEB Grocery Store
Spring
02.2023 - 09.2024
- Positioned products on shelves and used promotional displays to improve product visibility.
- Kept shop floor clean, organized and well-signaled.
- Unloaded new products, opened containers and routed products to sales floor or storage locations.
- Used available space properly to keep stockroom neat and orderly.
- Forklift and power Jack certified.
- Supervised 6-9 partners overnight.
- Training in grocery, receiving, frozen department and dairy department.
- Trained in Msr and MSI.
- Utilized SRS for inventory management by counting back-stock nightly to insure correct inventory count and scanning out any damaged or out of date product.
- Examined stock to verify specifications and remove damaged products.
- Rotated perishable items to minimize waste, resulting in reduction of spoiled products and improved cost control.
- Restocked shelves and organized merchandise to facilitate easy customer navigation and contribute to positive shopping experience.
- Operated material handling equipment to move and organize stock.
- Minimized risk of loss by carefully closing and securing packages.
- Kept inventory records accurate by conducting routine counts and complete audits of available products.
Total Store Sanitation Lead
HEB
Spring
07.2021 - 02.2023
- Promoted to lead total store sanitation specialist within five months of working for HEB.
- As a lead total store sanitation specialist, I am responsible for providing work direction and training to other TSST personnel.
- I directly supervise 6 employees for my department and carry out supervisory responsibilities in accordance with HEB's policies.
- As a total store sanitation specialist I am responsible for maintaining department fixtures and equipment cleanliness, performing total store sanitation tasks to maintain the stores cleanliness and safety.
- Maintains proper documentation and certification of chemical handling and sanitation verification functions.
- Wear proper PPE to protect skin from chemicals used and blades on slicers and saws.
- Deep cleans/disinfects processing areas and departments, including equipment, fixtures, coolers, floors, and drains.
- Properly uses chemicals and cleaning tools.
- Communicates maintenance needs, process improvements, problems or solutions to Store Leaders.
Filter Technician
HoodGuyz
Magnolia
06.2020 - 06.2021
- Use a pressure washer to clean filters that come from under the hood in restaurants.
- Care for and maintain clean equipment.
- Lay plastic in the kitchen to protect restaurant equipment.
- Climb on ladders to get under the ventilation hoods to scrub and clean.
- Wear proper clothing to protect from chemicals used, have safety knowledge of chemicals and how to properly use them.
- Unload a truck of equipment needed and reload the truck at the end of the shift.
- Properly dispose of grease accrued from cleaning ventilation hoods.
- Clean up the restaurant's kitchen of any mess made and properly dispose of trash.
Education
Sterile Processing Technician -
Northwest Assistance Ministries
Houston, TXPsychology -
Grambling State University
Grambling, LAHigh School Diploma -
Eagle Point High School
Eagle Point, ORSkills
- Product restocking
- Customer assistance
- Pallet jack operation
- Inventory cycle counting
- Truck unloading
- Data entry
- Operate forklifts
- Scanner operations
- Conflict resolution
- POS system operations
- Process transactions
- Retail operations
- Customer service
- Problem solving
- Staff supervision
- Project planning
- Employee engagement
- Work planning and scheduling
- Sales tracking
- Computer proficiency
- Shrink reduction
- Records organization
- Effective communication
- Staff coaching and training
- Store reset and recovery
- Shelving
Certification
- Certified food safety manager 2024
- Certified Sterile processing technician 2021
Timeline
Area Supervisor
Ross Dress for Less
07.2025 - Current
Overnight coverage lead
HEB Grocery Store
09.2024 - 02.2025
Stock Controller
HEB Grocery Store
02.2023 - 09.2024
Total Store Sanitation Lead
HEB
07.2021 - 02.2023
Filter Technician
HoodGuyz
06.2020 - 06.2021
Sterile Processing Technician -
Northwest Assistance Ministries
Psychology -
Grambling State University
High School Diploma -
Eagle Point High School