Diana Guerrero
Kissimmee
Summary
Communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Experienced area supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated several years in the field. Dedicated to streamlining operations and maximizing team performance.
Overview
10
10
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Kissimmee
03.2020 - Current
- Managed daily operations, client relations and IT.
- Resolved customer complaints in a timely manner, escalating them.
- Cash handling.
- Costumer Service.
- Resolved customer complaints and issues swiftly to maintain high service standards.
- Trained new employees on company policies and procedures.
- Directed and supervised staff performance.
- Developed and maintained a positive working environment for all staff members.
Sales Associate
ACE Cash Express Inc.
Kissimmee
08.2021 - 12.2021
- Processed transactions using a point-of-sale system.
- Adhered to company initiatives and achieved established goals.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collected payments and provided accurate change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
Sales Associate
Walmart
Kissimmee
04.2015 - 10.2018
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled customer complaints in a professional manner.
- Developed trusting relationships with customers by making personal connections.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Some College (No Degree) - Nursing
National University College
Puerto RicoSkills
- Customer service
- Team leadership
- Cash handling
- Staff supervision
- Effective communication
- Workplace organization
- Staff coaching and training
- Complaint handling
- Team building
- Written communication
- Teamwork and collaboration
- Cash handling and reconciliation
- Communication skills
- Problem-solving
- Handling complaints
- Retail operations
- Teamwork
Languages
Spanish
Full Professional
English
Professional
Timeline
Sales Associate
ACE Cash Express Inc.
08.2021 - 12.2021
Area Supervisor
Ross Dress for Less
03.2020 - Current
Sales Associate
Walmart
04.2015 - 10.2018
Some College (No Degree) - Nursing
National University College