Mackenzie Hall
Pearland,TX
Summary
Accomplished Area Supervisor at Ross Dress for Less with expertise in inventory management and team leadership. Enhanced workflow efficiency and resolved customer issues effectively. Proven track record in employee training and policy enforcement, ensuring a positive work environment. Adept at cash handling and problem solving, consistently achieving operational excellence and fostering employee engagement.
Overview
4
4
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Pearland, TX
08.2022 - Current
- Resolved customer complaints in a timely manner, escalating when necessary.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Collaborated with upper management regarding procedures that could improve workflow efficiency.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Trained new employees on company policies and procedures.
- Cash handling daily of up to $4,000 in cash
Nursery Teacher
Christs Church
Houston, Texas
02.2021 - Current
- Created an inviting atmosphere where children felt comfortable expressing themselves.
- Motivated children to reach their full potential by providing positive reinforcement for accomplishments.
- Read stories aloud to engage children in language development activities.
- Encouraged positive behavior through the use of reward systems and appropriate discipline techniques.
- Supervised classroom activities including snack time, recess, nap time, story time.
Waitress
Waffle House
Pearland, TX
03.2021 - 12.2021
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Bussed tables as needed during peak hours.
- Took orders for food and drinks and delivered them to guests.
- Provided accurate change for cash transactions using a cash register system.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Developed positive relationships with regular customers through friendly conversation.
Education
High School Diploma -
Pearland High School
Pearland05-2022
Some College (No Degree) - General Studies
Alvin Community College
Alvin, TXSkills
- Customer service
- Inventory management
- Cash handling
- Employee training
- Workflow optimization
- Policy enforcement
- Team leadership
- Communication skills
- Problem solving
- Time management
- Task delegation
- Employee engagement
- Customer service oversight
- Work planning and scheduling
- Directing workers
Timeline
Area Supervisor
Ross Dress for Less
08.2022 - Current
Waitress
Waffle House
03.2021 - 12.2021
Nursery Teacher
Christs Church
02.2021 - Current
High School Diploma -
Pearland High School
Some College (No Degree) - General Studies
Alvin Community College