Will Lauterburg
Elgin,IL
Summary
Experienced area supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated several years in the field. Dedicated to streamlining operations and maximizing team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Supervisor
Papa Johns Pizza
Mount Prospect, US
07.2023 - Current
- Local Store Marketing
- Conducted regular performance evaluations to ensure compliance with company policies.
- Facilitated communication between team members and upper management effectively.
- Resolved customer complaints promptly to maintain brand reputation and loyalty.
- Managed scheduling and labor allocation to optimize staffing levels during peak hours.
- Monitored employee performance, providing feedback and coaching as needed.
- Supervised daily operations across multiple locations ensuring quality service.
- Trained and mentored staff on customer service and food safety standards.
- Coordinated inventory management and supply orders for timely delivery.
- Implemented operational procedures to enhance workflow efficiency in stores.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Planned and coordinated promotional events to increase customer traffic at store locations.
- Conducted regular safety audits to ensure compliance with occupational health standards.
General Manager
Papa John's
Mount Prospect, US
09.2019 - 07.2023
- Oversaw daily operations to ensure smooth restaurant functioning.
- Managed staff scheduling and communicated shifts to team members.
- Trained new employees on service standards and operational procedures.
- Conducted inventory management to maintain product availability and quality.
- Implemented marketing strategies to enhance customer engagement and sales.
- Monitored financial performance and controlled expenses effectively.
- Ensured compliance with health and safety regulations in the restaurant environment.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
Papa John's
Saint Charles, US
07.2018 - 11.2018
- Responsible for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.
- Ordering the necessary amount of food 2 times a week.
- Ordering the amount of beverages needed for 2 weeks.
Grill Cook
Steak N Shake
Lake in the Hills, US
12.2017 - 06.2018
- Prepared and cooked menu items following established recipes and procedures.
- Maintained cleanliness and organization of the grill station and surrounding areas.
- Monitored food temperatures to ensure safe cooking practices were followed.
- Collaborated with kitchen staff to coordinate timely meal preparation during rush hours.
- Assisted in training new grill cooks on equipment use and safety protocols.
- Operated grills, fryers, and other kitchen equipment efficiently and safely.
- Adhered to food safety standards while handling raw ingredients and finished products.
- Made sure that all orders were filled in an accurate and timely manner.
- Followed proper sanitation procedures during food preparation and storage.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal, cleaning grills, and emptying grease traps.
- Operated cash register accurately and efficiently when needed.
- Distributed prepared food to servers.
- Stored food in designated containers and storage areas to prevent spoilage.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
General Manager
Papa John's
Carol Stream, US
12.2015 - 02.2017
- Responsible for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.
- Ordering the necessary amount of food 2 times a week.
- Ordering the amount of beverages needed for 2 weeks.
Hourly Shift Manager
Papa John's
Carol Stream, US
03.2015 - 12.2015
- Count Inventory at the end of the day
- Input in the computer and verify to ensure we are following procedures
- Money handling
- Food Prepping for day/week
- Order Pepsi truck
- Dough Slapping/Management
- Pizza topping
- Oventending skills
Education
Bachelor of Science - Sports Marketing and Media
Full Sail University
Winter Park, FL 05.2025 - 08.2025
High school or equivalent - General Education
Gifford Street High School
Elgin, ILSkills
- Customer Service
- RETAIL SALES
- Supervising Experience
- Food Handling
- Shift Management
- RECEPTIONIST
- Management
- Customer Service Skills
- Management Restaurant
- Employee training
- Marketing strategies
- Inventory management
- Team leadership
Certification
ServSafe
Personal Information
Authorized To Work: US for any employer
Timeline
Bachelor of Science - Sports Marketing and Media
Full Sail University
05.2025 - 08.2025
Area Supervisor
Papa Johns Pizza
07.2023 - Current
General Manager
Papa John's
09.2019 - 07.2023
General Manager
Papa John's
07.2018 - 11.2018
Grill Cook
Steak N Shake
12.2017 - 06.2018
General Manager
Papa John's
12.2015 - 02.2017
Hourly Shift Manager
Papa John's
03.2015 - 12.2015
High school or equivalent - General Education
Gifford Street High School