Alex Espinoza
Miami
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Costumer Service Manager
B-twins bakery
Miami
12.2023 - 06.2025
- Managed customer inquiries using CRM systems
- Resolved complex service issues promptly
- Coordinated cross-departmental support for client needs
- Implemented feedback to improve service processes
- Conducted regular performance reviews with team members
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Facilitated communication between customers and management
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
High School Diploma -
Instituto Nacional Pablo Antonio Cuadra
Esquipulas Matagalpa Nicaragua 12-2021
Skills
- CRM management
- Service process improvement
- Cross-departmental coordination
- Client issue resolution
- Performance evaluation
- Customer relationship management
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- One call resolution
- Exceptional interpersonal communication
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Costumer Service Manager
B-twins bakery
12.2023 - 06.2025
High School Diploma -
Instituto Nacional Pablo Antonio Cuadra